
Key Account Advocate
7 days ago
This role is part of a Client Success team that focuses on supporting enterprise accounts.
The Client Success Specialist will work closely with the Enterprise Client Success Manager to ensure clients receive consistent, high-quality support that strengthens relationships and drives retention.
- Manage daily communications for key clients, respond quickly to requests and needs, partner with the Client Success Manager to execute account strategy and meet performance objectives.
- Participate in client-facing meetings with the Client Success Manager.
- Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to clients and internal teams.
- Act as SME for client guidelines and ensure expectations are met.
- Serve as internal QA resource, identify order issues and coordinate corrections with post-production and partner teams.
- Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
- Use HubSpot to manage client interactions and updates.
- Capture client feedback and advocate for client needs across departments.
- Participate in special projects as needed.
To be successful in this role, you will need:
- Fluency in English, both verbal and written.
- Ability to work in a fast-paced environment with a sense of urgency.
- Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
- 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
- Strong problem-solving and communication skills.
- Prior client-facing experience; ability to multitask.
- Detail-oriented with proactive client support approach.
- Familiarity with project management platforms is a plus.
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