Strategic Enterprise Account Manager

7 days ago


Rizal, Philippines beBeeSuccess Full time ₱4,000,000 - ₱8,000,000
Account Success Manager

We are seeking a proactive Account Success Manager to support our largest enterprise client. The ideal candidate will be responsible for maintaining daily communications, responding promptly to requests and needs, and working closely with the Client Success Manager to ensure consistent high-quality support.

This role is dedicated to relationship-focused, proactive account success and special project management. The Account Success Manager will work directly with our largest client as a point person for tactical account support, partnering with our Client Success Manager to execute account strategy and meet performance objectives.

The successful candidate will possess strong problem-solving and communication skills, with a detail-oriented approach to client support. They will also have experience in managing multiple priorities in a fast-paced environment and be proficient in using CRM software to manage client interactions.

The Account Success Manager will play a critical role in fostering a positive client experience, identifying opportunities for improvement, and collaborating with internal teams to address client needs. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About the Role
  • Client Success - Manage daily communications for our largest client, responding quickly to requests, questions, and needs.
  • Client Meetings - Participate in client-facing meetings with our Client Success Manager.
  • Account Health & Performance - Review and monitor account data and performance, communicating regularly with the client regarding account health and creating reports to highlight key metrics.
  • Quality Assurance - Act as the internal QA resource for the largest client, identifying order issues and leading timely corrections per client specifications.
  • Client Support - Work with Client Support and Operations to drive corrective actions for enterprise clients, providing proactive account support across multiple enterprise clients.
Qualifications
  • Fluency in English, both verbal and written.
  • Consistent access to high-speed internet and reliable equipment.
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Detail-oriented with a proactive approach to client support.
  • Ability to multitask and manage priorities in a fast-paced environment.
Benefits
  • A culture that supports and celebrates a healthy work-life balance.
  • 6 sick days per year.
  • 20 days of PTO annually.
  • Celebrate and be celebrated with peers through our rewards program.


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