Exceptional Customer Advocate

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱12,000 - ₱15,000

Technical Support Advocate Job Description

We are looking for a highly skilled Technical Support Advocate to join our team. As a Technical Support Advocate, you will be responsible for providing exceptional technical support to our customers.

About the Role:

  • Provide technical support to customers via phone, email and chat
  • Respond to customer inquiries and alerts in a timely and professional manner in accordance with the agreed SLAs
  • Diagnose, address and resolve technical issues efficiently and accurately
  • Escalate complex issues to higher-level support
  • Keep up to date with ever-changing technologies including adapting quickly to process changes
  • Participate in training sessions to enhance technical skills and knowledge
  • Knowledge-sharing sessions with the team and assist in training new team members
  • Gain a deep understanding of the client's products and services
  • Respond promptly to customer service inquiries or questions to ensure satisfaction
  • Collaborate with and support team members when assistance is needed

Required Skills and Qualifications:

  • Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • 3+ years of technical support experience: Primarily supporting customers via email and chat.
  • Has general knowledge of how web-based and mobile apps work.
  • Has general knowledge and experience of SaaS Products - Software as a Service
  • Passionate in creating exceptional customer experiences and can use challenging situations as an opportunity to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations
  • Loads of empathy - you genuinely care
  • Proactive attitude and ability to work with limited supervision.

Benefits:

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

What We Look For In You:

  • A passionate advocate for customer satisfaction and loyalty
  • Strong technical skills and knowledge
  • Excellent communication and interpersonal skills
  • A proactive approach to learning and development
  • A team player with a positive attitude

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