Strategic Customer Growth Manager

7 days ago

Rizal, Philippines beBeeCustomerSuccess Full time $80,000 - $100,000

Job Title: Enterprise Customer Success Manager

Description:

We are seeking an exceptional Enterprise Customer Success Manager to join our team. This strategic role is focused on building long-lasting relationships with our customers, ensuring their success with our products and services.

The ideal candidate will have a deep understanding of our solutions and be able to develop trust with customers, identify their objectives, and align expectations by suggesting relevant services and products. They will also alleviate pain points, draw collaboration roadmaps, and onboard new customers.

This role involves coordinating complex projects with developers, IT managers, and decision-makers, as well as collaborating with Sales, Field Engineering, and Support to develop engagement plans. The manager will also manage a customer portfolio, identify growth opportunities and renewal risks, conduct weekly customer and business reviews with cross-functional teams, and advocate for customers internally and influence product roadmaps and processes.

Key Responsibilities:
  • Onboard new customers and introduce them to our products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
Required Skills and Qualifications:
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, and IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
Benefits:
  • Distributed work environment with biannual in-person team sprints.
  • USD 2,000 annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.

About the Role:

This is a challenging and rewarding role that requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply.

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