Enterprise Customer Advocate

6 days ago

Rizal, Philippines beBeeCustomerSuccess Full time ₱1,200,000 - ₱1,800,000

Drive Customer Success

We're looking for a dedicated professional to join our team and play a critical part in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

This role will involve monitoring customer satisfaction and product usage across touchpoints, developing and maintaining an end-to-end customer journey map, conducting competitive analysis and customer data reviews, collaborating with internal teams to address challenges and share insights, and guiding onboarding and helpdesk support with customer-centric input.

Key Requirements:
  • Strong Analytical Skills: Ability to analyze and interpret complex customer data.
  • Effective Communication: Excellent communication and interpersonal skills to collaborate with internal teams and guide customer-facing support.
  • Results-Oriented: Proactive mindset and ability to work effectively under pressure to resolve issues efficiently.
  • Cross-Functional Collaboration: Strong empathy and emotional intelligence to build strong relationships with customers and internal stakeholders.

We Offer:

A dynamic and innovative environment where you can grow and make a real impact in legal tech. We are passionate about continuous improvement and committed to delivering exceptional results.

About This Role

This is a key position within our Client Solutions Division, and we are looking for someone who is passionate about delivering exceptional customer experiences and driving business growth.

What You'll Do:

  1. Monitor customer satisfaction and product usage across touchpoints.
  2. Develop and maintain an end-to-end customer journey map.
  3. Conduct competitive analysis and customer data reviews.
  4. Collaborate with internal teams to address challenges and share insights.
  5. Guide onboarding and helpdesk support with customer-centric input.

  • Strategic Enterprise Customer Advocate

    6 days ago

    Rizal, Philippines beBeeSuccess Full time $94,385 - $108,612

    Customer Success Manager PositionThe Customer Success Manager is a key role championing the success of enterprise customers. This individual will think strategically and drive quantifiable value through products and services.Key ResponsibilitiesDevelop Joint Plans: Create customer success plans, value plans, and other essential customer assets with...

  • Customer Service Advocate

    7 days ago

    Rizal, Philippines beBeeCustomerService Full time ₱50,000 - ₱70,000

    Job Title: Customer Service AdvocateJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advocate. In this role, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.

  • Exceptional Customer Advocate

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱12,000 - ₱15,000

    Technical Support Advocate Job DescriptionWe are looking for a highly skilled Technical Support Advocate to join our team. As a Technical Support Advocate, you will be responsible for providing exceptional technical support to our customers.About the Role:Provide technical support to customers via phone, email and chatRespond to customer inquiries and alerts...

  • Key Account Advocate

    7 days ago

    Rizal, Philippines beBeeClientSuccess Full time ₱900,000 - ₱1,200,000

    Client Success Specialist Role SummaryThis role is part of a Client Success team that focuses on supporting enterprise accounts.The Client Success Specialist will work closely with the Enterprise Client Success Manager to ensure clients receive consistent, high-quality support that strengthens relationships and drives retention.Manage daily communications...

  • Enterprise Project Manager

    2 days ago

    Rizal, Philippines Canonical Full time

    Join to apply for the Enterprise Project Manager role at Canonical Join to apply for the Enterprise Project Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very...

  • Strategic Customer Growth Manager

    7 days ago

    Rizal, Philippines beBeeCustomerSuccess Full time $80,000 - $100,000

    Job Title: Enterprise Customer Success ManagerDescription:We are seeking an exceptional Enterprise Customer Success Manager to join our team. This strategic role is focused on building long-lasting relationships with our customers, ensuring their success with our products and services.The ideal candidate will have a deep understanding of our solutions and be...

  • Post-Sales Customer Success Advocate

    7 days ago

    Rizal, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

    Job Title: Enterprise Provisioning Support Specialist">The role of a Provisioning Support Specialist is to provide post-sales support for our clients. This involves playing an integral part in supporting the adoption and use of Atlassian products, providing an important feedback loop into product and sales teams so we can continue to improve and refine our...

  • Compassionate Patient Advocate Role

    7 days ago

    Rizal, Philippines beBeePatient Full time ₱800,000 - ₱1,000,000

    Job OpportunityWe are seeking a dedicated patient advocate to support patients in navigating the healthcare system.Key ResponsibilitiesEnroll patients in aid programs and manage post-enrollment tasks, including submitting claims and ordering medications.Review enrollments for accuracy and completeness, escalating denials and appealing assistance program...

  • Customer Service Representative

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

    About the Job\We are looking for a Customer Support Advocate to join our team. In this role, you will be the first point of contact for clients, owning customer communications from initial request through to resolution.\You will also play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating...

  • Senior Technical Support Advocate

    7 days ago

    Rizal, Philippines Boldr Full time

    OverviewA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across...