Application Technical Support Specialist

7 days ago


Makati City, National Capital Region, Philippines Oracle Full time

Oracle is seeking a highly analytical and articulate thinker to contribute to our team as a Financial Services Global Business Unit Applications Support Engineer.

We are looking for an individual who enjoys team collaboration and wants to contribute to a new way of supporting our customers.

As a key member of our support team, you will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system.

You will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space.

This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team's goal to provide best of class support.

Responsibilities:
  • Provide real-time responses to customer inquiries.
  • Interact with customers via various channels.
  • Become a skilled engineer by working with a wide range of Oracle products.
  • Research, re-create, and test issues.
  • Create knowledge notes for resolved issues.
  • Act as a team member that contributes to solutions and customer satisfaction.
  • Adapt to a fast-paced and changing technical environment.
  • Manage time effectively to address customer needs.
  • Assist in providing regional coverage for Financial Services and Insurance products.
  • Engage in collaboration and brainstorming with Support, Development, and other internal teams.


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