Mobile Application Support Specialist

5 days ago


Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time

We are looking for a skilled Mobile Application Support Specialist to join our team at Hunter's Hub, Inc. The successful candidate will be responsible for providing technical support for our Chinabank mobile application.

About the Role:

This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.

Responsibilities:
  • Troubleshoot and resolve technical issues related to the Chinabank mobile application.
  • Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
  • Develop and maintain knowledge of industry-leading technologies and tools.
Qualifications:
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.


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