L2 Application Support Specialist
3 days ago
• Strong expertise in incident management and problem resolution in a fast-paced environment.
• Proficiency in Azure DevOps for ticket management, monitoring, and reporting.
• Experienced in Salesforce CRM and its integrations is highly desirable.
• Experience with API testing tools like Postman and log analysis tools.
• Hands-on experience in database querying (SQL) for issue diagnosis and resolution.
• Understanding of software development lifecycle (SDLC) and Agile methodologies.
Technical Skills and Relevant Software (Minimum of 3 years)
• Monitoring Tools: Dynatrace, New Relic, or similar application performance monitoring tools.
• IT Service Management Tools: ServiceNow, Jira Service Desk, or equivalent.
• Collaboration Tools: Microsoft Teams, Confluence, SharePoint.
• Experience/Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation is a plus.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 3 years of experience in application support or a similar role, preferably in the insurance or financial services industry.
• ITIL certification (Foundation or higher) is a plus.
• Experience with enterprise applications and their support frameworks. (NON-Negotiable)
Soft Skills:
• Strong communication and interpersonal skills for engaging with technical and non-technical stakeholders. (NON-Negotiable)
• Excellent analytical and troubleshooting abilities.
• Ability to work in a team-oriented, collaborative environment.
• Strong organizational skills to handle multiple issues and prioritize tasks effectively.
Role Overview
As an L2 Application Support Specialist, you will provide advanced technical and functional support for the organization's critical applications. You will work closely with the IT Operations, Development, and Business Teams to resolve application-related incidents, identify root causes, and ensure system reliability and availability.
This role requires strong problem-solving skills, expertise in issue resolution, and proficiency in tools such as Azure DevOps, Salesforce, and other enterprise applications relevant to the insurance industry.
-
L2 Application Support
6 days ago
Makati City, National Capital Region, Philippines Galatic Events Corp. Full timeOn-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality...
-
Application Support Engineer
2 weeks ago
Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full time■Description of business in JRI Philippine branchThe JRI Philippine branch covers developments, maintenance, and operations of IT systems for SMFG group companies to catch up with robust IT requirements in the group and to enlarge IT development capacity with skillful IT resources from off-shore centers. The Philippine branch is the first captive off-shore...
-
Azure L2 Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeRole OverviewAs an L2 Application Support Specialist, you will provide advanced technical and functional support for the organization's critical applications. You will work closely with the IT Operations, Development, and Business Teams to resolve application-related incidents, identify root causes, and ensure system reliability and availability.This role...
-
Azure L2 Support Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeRole OverviewAs an L2 Application Support Specialist, you will provide advanced technical and functional support for the organization's critical applications. You will work closely with the IT Operations, Development, and Business Teams to resolve application-related incidents, identify root causes, and ensure system reliability and availability.This role...
-
Application Support Engineer
4 weeks ago
Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full time■Description of business in JRI Philippine branchThe JRI Philippine branch covers developments, maintenance, and operations of IT systems for SMFG group companies to catch up with robust IT requirements in the group and to enlarge IT development capacity with skillful IT resources from off-shore centers. The Philippine branch is the first captive off-shore...
-
L2 Application Support Specialist
4 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeKey Responsibilities1. Incident and Issue Management• Serve as the second line of support for application-related issues, resolving escalated tickets from Level 1 support.• Diagnose, troubleshoot, and resolve application issues efficiently within agreed service level agreements (SLAs).• ...
-
Technical Support Specialist L2
3 days ago
Makati City, National Capital Region, Philippines Sophos Full timeAbout SophosSophos is a global leader in advanced security solutions for defeating cyberattacks.We acquired Secureworks, combining two pioneers that have redefined the cybersecurity industry with innovative AI-optimized services and products.Sophos is the largest pure-play Managed Detection and Response (MDR) provider, supporting over 28,000...
-
Technical Support Specialist
6 days ago
Makati City, National Capital Region, Philippines Galatic Events Corp. Full timeJob Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Galatic Events Corp. As a Technical Support Specialist, you will be responsible for providing advanced technical support to resolve software, system, and application-related issues.You will analyze and provide effective...
-
Advanced Technical Support Professional
3 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeRole OverviewAt Hunter's Hub Incorporated, we are seeking a highly skilled L2 Application Support Specialist to join our team. As an advanced technical support professional, you will provide expert-level assistance and guidance to internal stakeholders on the use of critical applications.This role requires strong analytical skills, expertise in issue...
-
Data Engineer L2
7 days ago
Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time3 days ago Be among the first 25 applicantsDirect message the job poster from SID Global Solutions APACHead of Recruitment | Business Development | Talent Acquisition | Sales & Account Management | INTJ-AJob Description:As a Mid-Level Data Engineer, you will be responsible for designing, developing, and optimizing data pipelines while resolving complex...
-
L2 Support Engineer
3 days ago
Makati City, National Capital Region, Philippines Pointwest Squad Inc Full timeNegotiableHybrid - Makati 1-3 Yrs Exp Diploma ContractJob DescriptionDescriptionWork Set-up/Schedule: Night Shift (US Time); Remote set-upContract Duration: 6-12 months with possibility of extension depending on performanceResponsibilitiesTests computers to ensure proper functioning of computer systems.Extends computer support for systems' software and...
-
Technical Support Engineer L2 x 2
3 days ago
Makati City, National Capital Region, Philippines Sophos Full timeTechnical Support Engineer L2 x 2 (Network Security)SophosNegotiableHybrid - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAbout UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the...
-
Technical Resolution Expert
3 days ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob DescriptionThe L2 Application Support Specialist is responsible for providing advanced technical and functional support for Hunter's Hub Incorporated's critical applications. This includes resolving application-related incidents, identifying root causes, and ensuring system reliability and availability.The ideal candidate will have a strong understanding...
-
Technical Support Officer
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeFunctions:Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure...
-
Technical Support Officer
3 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeFunctions:Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure...
-
Technical Support Officer
2 weeks ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeQualifications:· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking · Strong knowledge of ticketing systems, problem management, and incident resolution processes· Experience working with technology partners and cross-functional teams·...
-
Technical Application Support Specialist
7 days ago
Makati City, National Capital Region, Philippines Barhead Solutions Full timeAs a Technical Application Support Specialist at Barhead Solutions, you will be working on delivering business solutions leveraging Microsoft's Technology Stack. Our team focuses on delivering successful implementations by combining people, technology, and business drivers.We are a leading Microsoft Business Applications partner with global cross-industry...
-
IT Support Specialist
4 days ago
Quezon City, National Capital Region, Philippines JK Network Services Full timeJob Title: IT Support SpecialistAbout Us:JK Network Services is a world leader in business process, consultancy, and information technology services. Our company is built on the principles of innovation, expertise, and customer satisfaction.Job Summary:We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you...
-
Technical Support Professional-AMS
4 weeks ago
Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full timeTechnical Support: Application Support Engineer needs to have at least a working knowledge of database management, multiple operating systems and multiple programming languages. Perform, and manage Low to Medium production (Technical) support tasks and activities that require good subject matter knowledge regarding application, and its functionality along...
-
System Engineer
3 days ago
Makati City, National Capital Region, Philippines Pointwest Squad Inc Full timeJob DescriptionProvide Level 2 technical support for computer systems and software applications.Resolve escalated tickets from the IT Service Management tool.Investigate and troubleshoot end-user issues, interacting with internal teams and external parties as needed.The ideal candidate will have strong infrastructure support expertise, business applications...