Healthcare Scheduling Specialist

17 hours ago

Antipolo City, Calabarzon, Philippines beBeeCare Full time $40,000 - $80,000
Job Summary

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team.

This role requires strong communication skills, excellent time management abilities, and a genuine passion for providing outstanding patient care.

The ideal candidate will have experience in a healthcare setting, proficiency with EHR/EMR systems, and the ability to work effectively in a fast-paced environment.

About the Role

This is a remote position that supports a U.S.-based healthcare client. As a Patient Care Coordinator, you will be responsible for scheduling and rescheduling patient appointments, answering incoming calls, making outbound calls, and responding to patient text messages and emails.

You will also be required to manage patient records, maintain confidentiality and accuracy of patient information, and support the team with other administrative or patient-related tasks as needed.

Key Responsibilities
  • Scheduling & Coordination: Schedule and reschedule patient appointments according to provider availability, call patients who no-showed to reschedule and re-engage them, manage the triage process by routing calls to the correct departments or staff, assist in creating new patient referrals and coordinate with patients to complete scheduling.
  • Administrative Support: Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation, maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems, ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
  • Operational Excellence: Multi-task across phone, email, and text communication while maintaining a high level of service, follow up on pending authorizations, lab results, or documentation as directed by the provider or practice, support the team with other administrative or patient-related tasks as needed.
Requirements
  • Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
  • Excellent English communication skills (both written and verbal).
  • Strong organizational and multi-tasking abilities in a fast-paced environment.
  • Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
  • Proficiency with office software, email systems, and document management.
  • High attention to detail and accuracy when handling sensitive patient data.
  • Ability to work U.S. business hours and coordinate with a remote team.

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