Healthcare Document Specialist

10 hours ago

Antipolo City, Calabarzon, Philippines beBeeRetrieval Full time $60,000 - $80,000
Job Title:

Medical Records Retrieval Specialist

Description:

This critical role in the healthcare medical records retrieval process ensures that every request is accurate, complete, and optimized for downstream success. The Medical Records Retrieval Specialist plays a pivotal part in achieving this goal.

Main Responsibilities:
  • Provider Identification: Research and locate relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Request Creation & Quality Control: Review incoming ROIs (Release of Information forms), correct incomplete or inaccurate submissions, prepare accurate base forms before generating submission packets, and conduct comprehensive quality assurance checks on each ROI packet.
  • Request Assignment: Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Special Cases Handling: Identify and escalate special provider requirements to the assigned Client Success Manager, resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.
Schedule:

Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST

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