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Contact Center Coach

2 weeks ago

Manila, National Capital Region, Philippines Security Bank Corporation Full time

Key Responsibilities

  • Develop educational materials for call centers, such as digital presentations, how-to manuals, and instructional videos.
  • Conduct training sessions on various call center topics to prepare and support new employees.
  • Train experienced employees in new or updated call center procedures to improve their performance.
  • Liaise with team leaders and managers to conduct on-the-job coaching.
  • Measure the effectiveness of training sessions and prepare individual or team progress reports.