Contact Center Manager

Job SummaryePERFORMAX Contact Centers Corporation is a forward-thinking organization that values innovation, customer satisfaction, and employee development. We are seeking a seasoned Contact Center Team Development Specialist to join our leadership team.About the PositionThis is a unique opportunity for an experienced professional to contribute to the...

Job Overview:As a Contact Center Specialist at Shinagawa LASIK & Aesthetics Center Corp., you will be responsible for handling inbound and outbound calls to promote products or services, manage customer complaints, and analyze day-to-day operations to provide insights that contribute to business objectives.Key Responsibilities:Make strategies to promote and...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

About the RoleThis position supervises the Contact Center Specialists that manage the inbound channels to include phone, fax, email, web forms, chat, etc. The Contact Center Team Lead is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Contact Center Specialists with a strong...

Job Title: Cloud Contact Center ProfessionalWe are seeking a Cloud Contact Center Professional to join our team at Five9 Inc. As a Cloud Contact Center Professional, you will be responsible for providing exceptional cloud contact center solutions to our clients who have enrolled in TSM & TAM Services.You will partner with clients to build and maintain a...

We are looking for a highly motivated and results-driven Contact Center Agent to join our team at TENERITY PHILIPPINES CORP. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support.Key Performance IndicatorsMeet or exceed service level agreements (SLAs)Achieve high customer satisfaction...

Contact Center Role Description">The ideal candidate will possess excellent communication and problem-solving skills to handle customer inquiries, process orders, and provide product information in a timely manner.

Job DescriptionWe are seeking a seasoned Operations Professional to join our team as a Site Director, Operations. This role involves overseeing the day-to-day operations of our contact center, ensuring consistency in quality and adherence to contractual service standards.The ideal candidate will have extensive experience managing large teams and complex...

Job Overview:We are seeking an experienced Strategic Contact Center Leader to join our team and drive business results through effective workforce management strategies. As a key member of our contact center leadership team, you will be responsible for developing and implementing strategic plans to optimize staffing levels, manage labor costs, and improve...

About Our TeamDexcom's Contact Center is a team of passionate individuals who are dedicated to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Contact Center Leadership Role.Job DescriptionThe Contact Center Leadership Role will be responsible for leading a team of support agents, ensuring that...

Qualifications and RequirementsTo succeed in this role, you will need:Bachelor's degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.5+ years of professional experience, with 1+ years in digital channels or AI/Bot software applications...

About Five9 Inc.We're a dynamic and innovative company, shaping the future of cloud contact centers with our cutting-edge software solutions. At Five9, we pride ourselves on fostering an inclusive environment where our employees can thrive and grow.Job Profile:This is an exciting opportunity for a skilled Technical Support Engineer to join our team. You'll...

Five9 Inc. is seeking a highly skilled Senior Platform Configuration Engineer to join our team in Manila, Philippines. This is an exciting opportunity to work on high-profile projects and contribute to the success of our enterprise customers.Job Overview:This role involves leading the deployment, configuration, and optimization of Five9's products, ensuring...

Job Description:The Avature Contact Center Workforce Management Expert will be responsible for developing and implementing workforce management strategies to optimize staffing levels and improve service delivery. This role requires strong analytical and problem-solving skills, with the ability to lead teams and drive results.About the Role:You will work...

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...

About ePERFORMAX Contact Centers CorporationePERFORMAX Contact Centers Corporation is a leading provider of contact center solutions, committed to delivering exceptional customer experiences.

Job Description:In this challenging role as a Contact Center Workforce Planning and Operations Lead, you will be responsible for the planning and execution of workforce management strategies in a dynamic contact center environment. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to lead teams and drive...

We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis (12-mos contract). The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to the smooth and efficient functioning of daily operations.RESPONSIBILITIESBacklog Management: Review,...

Job ResponsibilitiesManages the effective operations of the Call Center which contributes to the attainment of corporate objectives related to customer service quality and customer complaints resolution.Ensures contact center transactions which translates to ticketed CRM transactions are accurate; calls out attention of contact center for erroneously created...

We are seeking a Spanish Language Contact Center Agent to join our team at Hinduja Global Solutions.The ideal candidate will have above average communication skills in Spanish and the ability to work in a dynamic environment.Key Responsibilities:Handle inbound calls, through the use of proactive customer service and call control techniques and proven...