Current jobs related to Cloud Contact Center Manager - Manila, National Capital Region - Five9 Philippines Inc.
-
Cloud Contact Center Professional
2 days ago
Manila, National Capital Region, Philippines Five9 Inc. Full timeJob Title: Cloud Contact Center ProfessionalWe are seeking a Cloud Contact Center Professional to join our team at Five9 Inc. As a Cloud Contact Center Professional, you will be responsible for providing exceptional cloud contact center solutions to our clients who have enrolled in TSM & TAM Services.You will partner with clients to build and maintain a...
-
Cloud Contact Center Engineer
2 days ago
Manila, National Capital Region, Philippines Five9 Inc. Full timeAbout Five9 Inc.We're a dynamic and innovative company, shaping the future of cloud contact centers with our cutting-edge software solutions. At Five9, we pride ourselves on fostering an inclusive environment where our employees can thrive and grow.Job Profile:This is an exciting opportunity for a skilled Technical Support Engineer to join our team. You'll...
-
Cloud Contact Center Solutions Architect
2 days ago
Manila, National Capital Region, Philippines Five9 Inc. Full timeFive9 Inc. is seeking a highly skilled Senior Platform Configuration Engineer to join our team in Manila, Philippines. This is an exciting opportunity to work on high-profile projects and contribute to the success of our enterprise customers.Job Overview:This role involves leading the deployment, configuration, and optimization of Five9's products, ensuring...
-
Contact Center Specialist
2 days ago
Manila, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full timeJob Overview:As a Contact Center Specialist at Shinagawa LASIK & Aesthetics Center Corp., you will be responsible for handling inbound and outbound calls to promote products or services, manage customer complaints, and analyze day-to-day operations to provide insights that contribute to business objectives.Key Responsibilities:Make strategies to promote and...
-
Contact Center Solutions Manager
2 weeks ago
Manila, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...
-
Contact Center Manager
4 days ago
Manila, National Capital Region, Philippines JobsAvenuePH Full timeYour MissionWe're looking for a skilled and ambitious individual to lead our Contact Center team as a Transformational Team Lead. The successful candidate will be responsible for managing day-to-day operations, developing and reviewing performance reports, and implementing strategies to maintain agreed-upon service levels. This is an excellent chance to...
-
Contact Center Account Executive
14 hours ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...
-
Contact Center Leader
6 days ago
Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full timeAs a Contact Center Leader, you will be responsible for overseeing the day-to-day operations of our contact center. This includes leading a team of analysts, developing and implementing process improvements, and ensuring that all aspects of contact center operations are running smoothly.About the TeamYou will be part of a dynamic team of professionals who...
-
Contact Center Leadership Role
6 days ago
Manila, National Capital Region, Philippines Johnson & Johnson Full timeAbout the RoleThis position supervises the Contact Center Specialists that manage the inbound channels to include phone, fax, email, web forms, chat, etc. The Contact Center Team Lead is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Contact Center Specialists with a strong...
-
Contact Center Agent
2 days ago
Manila, National Capital Region, Philippines TENERITY PHILIPPINES CORP. Full timeWe are looking for a highly motivated and results-driven Contact Center Agent to join our team at TENERITY PHILIPPINES CORP. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support.Key Performance IndicatorsMeet or exceed service level agreements (SLAs)Achieve high customer satisfaction...
-
Contact Center Specialist
13 hours ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeContact Center Role Description">The ideal candidate will possess excellent communication and problem-solving skills to handle customer inquiries, process orders, and provide product information in a timely manner.
-
Contact Center Operations Leader
5 days ago
Manila, National Capital Region, Philippines NTT Business Process Outsourcing Full timeJob DescriptionWe are seeking a seasoned Operations Professional to join our team as a Site Director, Operations. This role involves overseeing the day-to-day operations of our contact center, ensuring consistency in quality and adherence to contractual service standards.The ideal candidate will have extensive experience managing large teams and complex...
-
Strategic Contact Center Leader
4 days ago
Manila, National Capital Region, Philippines Avature Full timeJob Overview:We are seeking an experienced Strategic Contact Center Leader to join our team and drive business results through effective workforce management strategies. As a key member of our contact center leadership team, you will be responsible for developing and implementing strategic plans to optimize staffing levels, manage labor costs, and improve...
-
Contact Center Leadership Role
3 days ago
Manila, National Capital Region, Philippines Dexcom Full timeAbout Our TeamDexcom's Contact Center is a team of passionate individuals who are dedicated to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Contact Center Leadership Role.Job DescriptionThe Contact Center Leadership Role will be responsible for leading a team of support agents, ensuring that...
-
Senior Cloud Integration Architect
5 days ago
Manila, National Capital Region, Philippines Five9 Philippines Inc. Full timeWhat We OfferAs a Senior Platform Configuration Engineer at Five9 Philippines Inc., you will have the opportunity to work on cutting-edge projects, collaborate with a talented team of professionals, and develop your skills in cloud contact center solutions.Why Join Us:Chance to work with a leading provider of cloud contact center software...
-
Manila, National Capital Region, Philippines Avature Full timeJob Description:The Avature Contact Center Workforce Management Expert will be responsible for developing and implementing workforce management strategies to optimize staffing levels and improve service delivery. This role requires strong analytical and problem-solving skills, with the ability to lead teams and drive results.About the Role:You will work...
-
IT Cloud Manager
5 days ago
Manila, National Capital Region, Philippines GCash Full timeAbout GCash: Our mission is to stay at the forefront of the fintech industry by creating innovative financial solutions for the nation.We're seeking a highly skilled Infrastructure Cloud Specialist to join our team. In this role, you'll be responsible for designing and implementing cloud-based infrastructure solutions that meet the needs of our business...
-
Technical Support Specialist
1 day ago
Manila, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full timeAbout ePERFORMAX Contact Centers CorporationePERFORMAX Contact Centers Corporation is a leading provider of contact center solutions, committed to delivering exceptional customer experiences.
-
WFM Director
6 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeAbout the RoleWe are seeking a highly skilled WFM Deputy Manager to join our team at WNS Global Services, Inc. The successful candidate will be responsible for overseeing key workforce management processes to support data-driven decision-making.ResponsibilitiesAnalyze workforce data to develop effective staffing strategies.Implement efficient workforce...
-
Manila, National Capital Region, Philippines Avature Full timeJob Description:In this challenging role as a Contact Center Workforce Planning and Operations Lead, you will be responsible for the planning and execution of workforce management strategies in a dynamic contact center environment. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to lead teams and drive...
Cloud Contact Center Manager
1 week ago
As a Project Manager at Five9, you will lead cross-functional teams to design, develop, and implement cloud-based contact center solutions. Your primary objective will be to deliver high-quality projects on time, within budget, and to the satisfaction of our customers.
You will be responsible for ensuring that all projects align with our company's goals and objectives, while maintaining a focus on customer needs and preferences. Your expertise in project management will enable you to navigate complex projects and make informed decisions.
Our company culture encourages teamwork, open communication, and continuous learning. We believe in empowering our employees to take ownership of their work and contribute to the success of our organization.
We strive to create a work environment that is engaging, inclusive, and supportive. Our employees enjoy a range of benefits, including competitive compensation, health insurance, and opportunities for professional growth and development.
