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Contact Center Leader

1 week ago

Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full time

As a Contact Center Leader, you will be responsible for overseeing the day-to-day operations of our contact center. This includes leading a team of analysts, developing and implementing process improvements, and ensuring that all aspects of contact center operations are running smoothly.

About the Team

You will be part of a dynamic team of professionals who are passionate about delivering exceptional customer experiences. We are committed to innovation, collaboration, and continuous improvement, and we are looking for someone who shares these values.

Responsibilities
  • Responsible for interviewing and hiring new team members, and dispersal to the assigned operations team.
  • Achieve operational objectives by contributing information and recommendations for strategic plans to prepare action plans, implementing into production and call center standards.