Contact Center Operations Leader

As a Contact Center Leader, you will be responsible for overseeing the day-to-day operations of our contact center. This includes leading a team of analysts, developing and implementing process improvements, and ensuring that all aspects of contact center operations are running smoothly.About the TeamYou will be part of a dynamic team of professionals who...

Job Overview:We are seeking an experienced Strategic Contact Center Leader to join our team and drive business results through effective workforce management strategies. As a key member of our contact center leadership team, you will be responsible for developing and implementing strategic plans to optimize staffing levels, manage labor costs, and improve...

Job Overview:As a Contact Center Specialist at Shinagawa LASIK & Aesthetics Center Corp., you will be responsible for handling inbound and outbound calls to promote products or services, manage customer complaints, and analyze day-to-day operations to provide insights that contribute to business objectives.Key Responsibilities:Make strategies to promote and...

Job Description:In this challenging role as a Contact Center Workforce Planning and Operations Lead, you will be responsible for the planning and execution of workforce management strategies in a dynamic contact center environment. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to lead teams and drive...

Job Title: Cloud Contact Center ProfessionalWe are seeking a Cloud Contact Center Professional to join our team at Five9 Inc. As a Cloud Contact Center Professional, you will be responsible for providing exceptional cloud contact center solutions to our clients who have enrolled in TSM & TAM Services.You will partner with clients to build and maintain a...

Your MissionWe're looking for a skilled and ambitious individual to lead our Contact Center team as a Transformational Team Lead. The successful candidate will be responsible for managing day-to-day operations, developing and reviewing performance reports, and implementing strategies to maintain agreed-upon service levels. This is an excellent chance to...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

We are looking for a highly motivated and results-driven Contact Center Agent to join our team at TENERITY PHILIPPINES CORP. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support.Key Performance IndicatorsMeet or exceed service level agreements (SLAs)Achieve high customer satisfaction...

About the RoleThis position supervises the Contact Center Specialists that manage the inbound channels to include phone, fax, email, web forms, chat, etc. The Contact Center Team Lead is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Contact Center Specialists with a strong...

Contact Center Role Description">The ideal candidate will possess excellent communication and problem-solving skills to handle customer inquiries, process orders, and provide product information in a timely manner.

Job Description:The Avature Contact Center Workforce Management Expert will be responsible for developing and implementing workforce management strategies to optimize staffing levels and improve service delivery. This role requires strong analytical and problem-solving skills, with the ability to lead teams and drive results.About the Role:You will work...

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...

Shift Leader, IT Operations Center (ITOC)Manila, Manila, PhilippinesWhy VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems...

About Our TeamDexcom's Contact Center is a team of passionate individuals who are dedicated to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Contact Center Leadership Role.Job DescriptionThe Contact Center Leadership Role will be responsible for leading a team of support agents, ensuring that...

About Five9 Inc.We're a dynamic and innovative company, shaping the future of cloud contact centers with our cutting-edge software solutions. At Five9, we pride ourselves on fostering an inclusive environment where our employees can thrive and grow.Job Profile:This is an exciting opportunity for a skilled Technical Support Engineer to join our team. You'll...

Transcom Worldwide (Philippines), Inc. is looking for a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading a team of analysts in planning, scheduling, and monitoring contact center operations.Key ResponsibilitiesAccountable for the performance, productivity, and effectiveness of...

About the RoleWe are seeking a highly skilled WFM Deputy Manager to join our team at WNS Global Services, Inc. The successful candidate will be responsible for overseeing key workforce management processes to support data-driven decision-making.ResponsibilitiesAnalyze workforce data to develop effective staffing strategies.Implement efficient workforce...

Job OverviewTDCX, a pioneering force in transformative digital customer experience solutions, is seeking an exceptional Contact Center Manager. As a key member of our team, you will play a pivotal role in driving the success of our operations and ensuring seamless customer experiences.The ideal candidate will possess a strong background in contact center...

Five9 Inc. is seeking a highly skilled Senior Platform Configuration Engineer to join our team in Manila, Philippines. This is an exciting opportunity to work on high-profile projects and contribute to the success of our enterprise customers.Job Overview:This role involves leading the deployment, configuration, and optimization of Five9's products, ensuring...

About ePERFORMAX Contact Centers CorporationePERFORMAX Contact Centers Corporation is a leading provider of contact center solutions, committed to delivering exceptional customer experiences.