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Customer Support Specialist

2 months ago


Cebu City, Central Visayas, Philippines XtendOps Philippines Full time
Customer Service Representative

Job Type: Onsite Full-Time

Company: XtendOps Philippines

We are looking for a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to provide outstanding service and support to our customers. As a CSR, you will be the first point of contact, handling inquiries, resolving issues, and ensuring customer satisfaction.

Main Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about our products and services.
  • Resolve customer complaints and issues efficiently, escalating when necessary.
  • Maintain detailed and accurate customer records.
  • Collaborate with other departments to ensure customer needs are met.
  • Identify opportunities to improve customer satisfaction and loyalty.
Requirements:
  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive training and professional development opportunities.
  • A supportive and inclusive work environment.
  • Opportunities for career growth within the company.