Insurance Policy Support Specialist

1 week ago


Cebu City, Central Visayas, Philippines Growthfn Full time

At Growthfn, we're seeking a highly skilled Insurance Policy Support Specialist to join our team. In this role, you'll have the opportunity to work with life insurance policies, providing exceptional support to policyholders and beneficiaries.

About the Role

This is a full-time position that requires strong communication skills, both verbal and written. As an Insurance Policy Support Specialist, you'll be responsible for:

  • Responding to inquiries from policyholders and beneficiaries regarding policy coverage, claims, and general information.
  • Providing detailed explanations of life insurance products, coverage options, premiums, and benefits.
  • Assisting clients with policy modifications, including beneficiary changes, premium payments, and policy cancellations.
  • Guiding beneficiaries through the life insurance claims process, ensuring timely and accurate filing of claims.
  • Resolving customer complaints and escalating complex issues to appropriate departments as necessary.
Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent (Bachelor's degree in business, finance, or related field preferred).
  • Previous experience in customer service, ideally in life insurance or a related financial services field.
  • Knowledge of life insurance policies, products, and regulations.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and office software (Microsoft Office, etc.).
Estimated Salary Range

The estimated salary range for this position is between $50,000 and $70,000 per year, depending on experience and qualifications.



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