Intake Representative

7 hours ago

Manila, National Capital Region, Philippines beBeePatientCare Full time $35,000 - $50,000
Job Opportunity

As a Remote Intake Specialist, you will be the first point of contact for patients, providing a warm welcome and calming reassurance in urgent or stressful situations. You will obtain and record detailed client information, schedule appointments, coordinate with doctors, and maintain accurate records.

Key Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

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