Customer Service Representative

1 week ago

Manila, National Capital Region, Philippines BruntWork Full time $40,000 - $60,000 per year

This is a remote position.

Schedules:

  • 11:00 AM to 7:00 PM EST
  • 10:00 AM to 6:00 PM EST

Company Overview

We provide pre-settlement funding to plaintiffs, empowering individuals to access the financial resources they need during litigation. As a trusted partner in the legal funding space, we are committed to delivering exceptional customer support and ensuring a smooth application process for our clients Position Overview
We are seeking a highly motivated and experienced Customer Service Representative to join our remote team. The ideal candidate will have a proven track record in customer service, excellent communication skills, and the ability to navigate multiple software tools efficiently. This role is pivotal in maintaining positive client interactions and ensuring our funding process remains seamless and efficient

Key Responsibilities

  • Customer Communication:
  • Answer inbound customer calls and provide timely status updates on applications using Ring Central.
  • Handle inbound emails and SMS inquiries with professionalism and accuracy.
  • Data Management & Intake Processing:
  • Monitor Slack for client intakes and accurately enter client information into Salesforce.
  • Follow up with plaintiffs via phone to obtain any missing or incomplete information (e.g., attorney email, phone numbers).
  • Collaboration & Problem-Solving:
  • Work closely with internal teams to ensure that customer inquiries and issues are addressed promptly.
  • Maintain clear and organized records of customer interactions in our systems.

Requirements

  • A minimum of a few years of customer service experience.
  • Prior experience using Salesforce is highly desirable.
  • Proficiency with communication and collaboration tools, particularly Ring Central and Slack.
  • Excellent verbal and written communication skills.
  • Strong attention to detail with the ability to manage multiple tasks simultaneously.
  • Ability to work independently in a remote setting while maintaining a high level of accountability.

Preferred Attributes

  • Previous experience in the legal, finance, or pre-settlement funding industry.
  • Demonstrated problem-solving skills and the capacity to adapt in a dynamic environment.
  • A proactive attitude towards identifying areas for improvement in customer service processes.

Independent Contractor Perks

  • Permanent work-from-home

  • Immediate hiring

  • Steady freelance job

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