Call Center Quality Assurance Specialist

Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at PH Global Jet Express Inc. Call Center. In this role, you will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance.Your key responsibilities will include:Monitoring and evaluating customer interactions...

At Full Potential Solutions, we're seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of calls handled by our call center agents. This is an excellent opportunity for individuals who possess exceptional communication skills, attention to detail, and...

• Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.• Develop and implement quality assurance guidelines to improve customer service performance.• Identify areas of improvement and provide constructive feedback to customer service representatives.• Work closely...

Quality Assurance Specialist - ApprenticePosted: 5 days agoPay: CompetitiveLocation: Pasig/National Capital RegionEmployment Type: Full-TimeJob DescriptionReq#: 1674Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice. Stealth's Quality Assurance Specialist (QAS) is responsible for...

Quality Assurance Analyst | Spanish BilingualThis is a full-time, on-site role for a Quality Assurance Analyst | Spanish Bilingual, located in Pasig. The Quality Assurance Analyst will be responsible for ensuring the quality of calls of call center agents, including process improvement and root-cause analysis. The day-to-day tasks include, but are not...

We are currently seeking a talented Customer Service Supervisor to join our team at V-Call Center Link Inc. As a key member of our customer service department, you will be responsible for leading our team of customer service representatives to provide exceptional service experiences to our clients.Key ResponsibilitiesSupervise daily operations, manage team...

Key Responsibilities:The Service Quality and Compliance Expert will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance at PH Global Jet Express Inc. Call Center. This includes:Monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with company policies and service...

Job SummaryWe are seeking an experienced Call Center Operations Lead to join our team. The successful candidate will be responsible for overseeing the daily operations of the call center, including workforce management, performance monitoring, and quality assurance.This is a key leadership role that requires strong organizational skills, attention to detail,...

Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team at UnionBank of the Philippines. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by designing and executing tests.About the RoleYou will work closely with cross-functional teams to identify and prioritize testing...

Jocsoncollege is looking for a highly motivated Call Center Specialist to provide exceptional customer service. The successful candidate will possess excellent problem-solving skills and be able to communicate effectively with customers.About the RoleHandle customer calls and respond to inquiries in a timely and professional manner.Work closely with...

Pasig, National Capital Region, PhilippinesQuality Assurance AnalystTrec Pacific Corporation Pasig, National Capital Region, Philippines1 week ago Be among the first 25 applicantsJob Purpose:Monitor and evaluate agents' calls. Handle all quality analysis and report based on specified policies and procedures.Specific Duties and Responsibilities:Monitor,...

ShareJob DescriptionEmployee Recognition and RewardsPerformance BonusDescriptionThe Quality Assurance Specialist in a lending company plays a vital role in ensuring the accuracy, efficiency, and compliance of all lending processes and operations. The primary responsibility is to monitor and evaluate the quality of services provided to clients, ensuring that...

Role Summary:This is an exciting opportunity for a talented Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating agents' calls, handling all quality analysis and reporting based on specified policies and procedures.You will participate in calibration and coaching sessions regularly...

51Talk Pasig, National Capital Region, PhilippinesQuality Assurance SpecialistThe Quality Assurance (QA) Associate for Education ensures that educational programs, curricula, and teaching methods meet institutional and regulatory standards. This role involves assessing teaching quality, reviewing course materials, ensuring compliance with accreditation...

Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Analyst - Apprentice. Stealth's Quality Assurance Analyst is responsible for assessing the quality of the performance of the Escalation Management Group. The QA will monitor calls and email responses to assess delivery.About the companyStealth Monitoring is North...

Job Description:At ADDFORCE Human Resource Solutions INC, we are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance, with a focus on ensuring the highest standards of quality in our products and services.Key Responsibilities:• Develop and...

We are looking for a Quality Assurance Engineer to join our team at Stealth Monitoring. As a Quality Assurance Engineer, you will play a crucial role in ensuring the quality of our services by assessing the performance of the Escalation Management Group.About Stealth MonitoringAt Stealth Monitoring, we provide remote live real-time video surveillance...

About the Role:We are seeking a talented Quality Assurance Analyst to monitor and evaluate agents' calls, providing accurate and timely reports weekly. This role requires a detail-oriented individual with excellent communication skills who can handle all quality analysis and reporting based on specified policies and procedures.The selected candidate will...

Job Title: Asset Management SpecialistV-Call Center Link Inc. is hiring an Asset Management Specialist to join our team.About the PositionThis is a full-time role that requires 3-5 years of experience in IT asset management. The ideal candidate will have a Bachelor's degree and exceptional communication skills.Key Responsibilities:Influence budget decisions...

OverviewAbout UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver...