Service Quality and Compliance Expert

3 days ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
Key Responsibilities:

The Service Quality and Compliance Expert will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance at PH Global Jet Express Inc. Call Center. This includes:
  • Monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.
  • Developing and implementing quality assurance guidelines to improve customer service performance.
  • Working closely with team leads and trainers to develop training programs based on QA findings.
  • Identifying areas of improvement and providing constructive feedback to customer service representatives.
  • Maintaining QA reports and scorecards, tracking performance trends and key metrics.
  • Conducting root cause analysis of customer complaints and suggesting process improvements.
  • Collaborating with management to develop customer service improvement strategies.


We are seeking a highly skilled and experienced professional who is committed to delivering exceptional customer experiences and ensuring compliance with regulatory requirements.

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