Service Quality and Compliance Expert
3 days ago
The Service Quality and Compliance Expert will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance at PH Global Jet Express Inc. Call Center. This includes:
- Monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.
- Developing and implementing quality assurance guidelines to improve customer service performance.
- Working closely with team leads and trainers to develop training programs based on QA findings.
- Identifying areas of improvement and providing constructive feedback to customer service representatives.
- Maintaining QA reports and scorecards, tracking performance trends and key metrics.
- Conducting root cause analysis of customer complaints and suggesting process improvements.
- Collaborating with management to develop customer service improvement strategies.
We are seeking a highly skilled and experienced professional who is committed to delivering exceptional customer experiences and ensuring compliance with regulatory requirements.
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Regulatory Compliance Expert
2 days ago
Pasig, National Capital Region, Philippines Clinchoice Full timeClinChoice is a global CRO dedicated to providing expert support to pharmaceutical, biotechnology, medical device, and consumer health companies.Our ValuesWe are passionate about contributing to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our values drive our approach to delivering...
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Quality Assurance Expert
5 days ago
Pasig, National Capital Region, Philippines 51Talk Full timeWe are looking for a Quality Assurance Expert to join our team at 51Talk.About the Role:This position involves ensuring compliance with company policies, industry regulations, and quality standards through regular audits and assessments. The ideal candidate will have a strong background in quality and audit, and excellent communication skills.Main...
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Accounting and Compliance Expert
4 days ago
Pasig, National Capital Region, Philippines Human Resource Innovations and Solutions Inc. Full timeWe are seeking a detail-oriented Accounting and Compliance Expert to join our team at Human Resource Innovations and Solutions Inc.Key ResponsibilitiesMaintaining accurate financial records and ensuring compliance with BIR regulations.Preparing and filing tax returns, including VAT, Percentage Tax, Income Tax, and Withholding Tax.Ensuring timely submission...
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Compliance Quality Associate
5 days ago
Pasig, National Capital Region, Philippines 51Talk Full timeWe are looking for a highly skilled Compliance Quality Associate to join our team at 51Talk.About the Role:This position involves conducting audits, analyzing compliance risks, and collaborating with departments to maintain and enhance compliance frameworks. The ideal candidate will have a strong background in quality and audit, and excellent communication...
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Medical Audit and Compliance Expert
3 days ago
Pasig, National Capital Region, Philippines Med-Metrix, LLC Full timeJob OpportunityMed-Metrix, LLC is seeking a Medical Audit and Compliance Expert to join our team. The successful candidate will be responsible for supporting quality auditing, analysis, reporting, and the development of plans that lead to positive outcomes.Responsibilities:Conduct medical record reviews to identify areas for process improvement.Develop and...
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Service Quality Associate
5 hours ago
Pasig, National Capital Region, Philippines Lexie Staffing and Business Consulting Full timeLeverage your exceptional communication and interpersonal skills as a Service Quality Associate at Lexie Staffing and Business Consulting.We are looking for a highly motivated individual who can effectively interact with clients, resolve issues, and maintain a high level of customer satisfaction.Your key responsibilities will include providing top-notch...
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Quality Assurance Specialist
2 days ago
Pasig, National Capital Region, Philippines Clinchoice Full timeClinChoice is a global full-service Contract Research Organization (CRO) dedicated to accelerating the development and commercialization of innovative drugs and devices.Our ServicesWe offer a comprehensive range of services, including medical affairs regulatory services, that cater to pharmaceutical, biotechnology, medical device, and consumer health...
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Quality and Compliance Professional
1 day ago
Pasig, National Capital Region, Philippines 51Talk Full timeAbout the Job:This role requires a strong analytical mind, excellent communication skills, and the ability to work effectively with various stakeholders.Responsibilities:Quality Assurance & Compliance:Monitor and evaluate educational programs to ensure adherence to institutional policies and accreditation standards.Conduct audits, assessments, and reviews of...
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Quality and Cost Reduction Expert
6 days ago
Pasig, National Capital Region, Philippines San Miguel Corporation Full timeQuality and Cost Reduction ExpertWe are looking for a highly skilled Quality and Cost Reduction Expert to join our team at San Miguel Corporation. As an expert in our product development department, you will be responsible for driving quality and cost excellence in our products.Key Responsibilities:Develop quality and cost reduction strategies for new and...
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Accounting and Compliance Expert
3 days ago
Pasig, National Capital Region, Philippines Novacell Telecom Full timeNovacell Telecom is a leading provider of telecommunications services, and we are seeking a highly skilled Accountant to join our team.About the CompanyWe are a dynamic and growing company that values innovation and excellence in everything we do.About the RoleThis role involves maintaining and updating accounting records and files, analyzing budgets and...
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Financial Compliance Expert
5 days ago
Pasig, National Capital Region, Philippines VISAYA KPO Full timeAbout This Role:We are looking for an experienced Financial Compliance Expert to join our team at VISAYA KPO. The successful candidate will be responsible for preparing tax returns and ensuring compliance with filing requirements.Main Responsibilities:Prepare individual, corporate tax, and partnership returnsEnsure compliance with filing requirementsCollect...
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Healthcare Quality Expert
3 days ago
Pasig, National Capital Region, Philippines Med-Metrix Full timeAbout the RoleResponsibilitiesEnsure project-related quality processes are followed by denials analysts, and client-specific and internal metrics are achieved.Prepare detailed reports on audit findings and understand quality requirements from both process and target perspectives. Deliver reports in a timely manner.Identify methods to achieve quality targets...
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ISO 27001 Compliance Expert
5 days ago
Pasig, National Capital Region, Philippines TÜV SÜD AG Full timeJob SummaryWe are seeking a highly experienced Information Security Auditor to join our team at TÜV SÜD AG. As a key member of our auditing team, you will be responsible for conducting audits and providing expert advice on IT security matters.Main Responsibilities:Develop and execute audit plans to ensure compliance with ISO 27001 standards.Collaborate...
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Tax Expert
4 days ago
Pasig, National Capital Region, Philippines Caparros Cenanda and Co. Full timeWe're seeking a seasoned Tax Expert to join our vibrant Accounting and Tax Department.Job SummaryThis role involves creating precise tax returns, financial statements, and regulatory reports that truly make an impact.ResponsibilitiesCreate detailed tax returns, financial statements, and regulatory reports that meet the highest standards.Develop and implement...
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Quality Assurance Expert
5 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Expert to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality products by designing and implementing test plans, identifying defects, and collaborating with cross-functional teams.About UsUnionBank of the Philippines is a...
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Marketing Compliance Coordinator
13 hours ago
Pasig, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next MARKETING COMPLIANCE COORDINATORWe are seeking a Brand Compliance Agent to join our talented team in Manila. This is a unique opportunity for a detail-oriented professional passionate about customer success and compliance to play a critical role in ensuring client submissions meet the high...
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Service Quality Manager
2 days ago
Pasig, National Capital Region, Philippines MCI Full timeService Quality ManagerWe are seeking an experienced Service Quality Manager to join our team. The successful candidate will be responsible for ensuring high levels of customer satisfaction and quality service delivery across our call center operations.This role requires strong analytical skills, excellent communication abilities, and a proven track record...
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Quality Assurance
4 days ago
Pasig, National Capital Region, Philippines Creditable Lending Corporation Full timeShareJob DescriptionEmployee Recognition and RewardsPerformance BonusDescriptionThe Quality Assurance Specialist in a lending company plays a vital role in ensuring the accuracy, efficiency, and compliance of all lending processes and operations. The primary responsibility is to monitor and evaluate the quality of services provided to clients, ensuring that...
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Quality Assurance
4 days ago
Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time• Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.• Develop and implement quality assurance guidelines to improve customer service performance.• Identify areas of improvement and provide constructive feedback to customer service representatives.• Work closely...
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Client Service API Expert
6 days ago
Pasig, National Capital Region, Philippines S&P Global, Inc. Full timeJob Description:The Client Service API Expert role at S&P Global, Inc. is a critical position that requires strong technical expertise and excellent customer service skills. As a Client Service API Expert, you will be responsible for providing expert guidance and support to clients on API-related matters. You will work closely with internal teams to identify...