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Pasig Quality Assurance Job Opportunity

1 week ago

Pasig, National Capital Region, Philippines Trec Pacific Corporation Full time
Role Summary:

This is an exciting opportunity for a talented Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating agents' calls, handling all quality analysis and reporting based on specified policies and procedures.

You will participate in calibration and coaching sessions regularly and conduct/lead training as needed. To be successful in this position, you must have a College Level or Bachelor's Degree in any course and at least 6 months to 1 year Call Center Experience.

Accountabilities:

  • Ensure high-quality service through monitoring and evaluating agents' calls
  • Provide accurate and timely reports weekly to management
  • Participate in calibration and coaching sessions to improve performance
  • Conduct/lead training to develop team members' skills

We Offer:

  • A competitive basic salary
  • A non-taxable allowance of ₱ 3,000.00
  • A comprehensive HMO plan with 2 dependents
  • Generous SL, VL, EL, and Bereavement leave
  • Mental Health Day leave
  • Yearly appraisal opportunities