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Quality Assurance Specialist
2 weeks ago
At Full Potential Solutions, we're seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of calls handled by our call center agents. This is an excellent opportunity for individuals who possess exceptional communication skills, attention to detail, and problem-solving abilities.
The ideal candidate will have 2-3 years of experience as a Quality Assurance Specialist in a BPO setup and be proficient in both English and Spanish. They will be responsible for monitoring calls, providing feedback and coaching, facilitating calibration sessions, generating reports, and analyzing data. Effective communication and collaboration with team members are essential for this role.
We offer a full-time position with competitive benefits, including a night shift schedule. If you're looking for a challenging role that allows you to grow professionally, please consider joining our team.