Quality Assurance Analyst

2 weeks ago


Pasig, National Capital Region, Philippines Trec Pacific Corporation Full time

Pasig, National Capital Region, Philippines

Quality Assurance Analyst

Trec Pacific Corporation Pasig, National Capital Region, Philippines

1 week ago Be among the first 25 applicants

Job Purpose:

Monitor and evaluate agents' calls. Handle all quality analysis and report based on specified policies and procedures.

Specific Duties and Responsibilities:

  1. Monitor, evaluate and score calls/emails/chats
  2. Provide accurate and timely reports weekly
  3. Participate in calibration and coaching sessions regularly
  4. Conduct/lead training

Qualifications:

  1. College Level or Bachelor's Degree in any course
  2. At least 6 months to 1 year Call Center Experience
  3. Willing to work onsite Ortigas, Pasig City
  4. Can start ASAP
  5. Can work on a SHIFTING SCHEDULE

Enjoy the following perks:

  1. Basic salary plus ₱ 3,000.00 Non-taxable Allowance
  2. HMO with 2 dependents
  3. SL, VL, EL, and Bereavement leave
  4. Mental Health Day leave
  5. Yearly appraisal

If you have the talent and skills or know someone who might be interested, send your updated CV to recruitment@trecglobal.com.

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

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