Quality Assurance Analyst
2 weeks ago
Pasig, National Capital Region, Philippines
Quality Assurance AnalystTrec Pacific Corporation Pasig, National Capital Region, Philippines
1 week ago Be among the first 25 applicants
Job Purpose:
Monitor and evaluate agents' calls. Handle all quality analysis and report based on specified policies and procedures.
Specific Duties and Responsibilities:
- Monitor, evaluate and score calls/emails/chats
- Provide accurate and timely reports weekly
- Participate in calibration and coaching sessions regularly
- Conduct/lead training
Qualifications:
- College Level or Bachelor's Degree in any course
- At least 6 months to 1 year Call Center Experience
- Willing to work onsite Ortigas, Pasig City
- Can start ASAP
- Can work on a SHIFTING SCHEDULE
Enjoy the following perks:
- Basic salary plus ₱ 3,000.00 Non-taxable Allowance
- HMO with 2 dependents
- SL, VL, EL, and Bereavement leave
- Mental Health Day leave
- Yearly appraisal
If you have the talent and skills or know someone who might be interested, send your updated CV to recruitment@trecglobal.com.
Seniority levelEntry level
Employment typeFull-time
Job functionQuality Assurance
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