Quality Assurance Analyst
1 week ago
This is a full-time, on-site role for a Quality Assurance Analyst | Spanish Bilingual, located in Pasig. The Quality Assurance Analyst will be responsible for ensuring the quality of calls of call center agents, including process improvement and root-cause analysis. The day-to-day tasks include, but are not limited to, monitoring calls, providing feedback and coaching, facilitating calibration sessions, generating reports, and analyzing data. The role requires effective communication and collaboration with team members to improve and optimize overall quality assurance processes.
Qualifications
- Bilingual proficiency in Spanish and English, intermediate spoken Spanish required
- With 2-3 years of experience as a Quality Assurance Analyst in a BPO setup
- Excellent written and verbal communication skills
- Attention to detail and problem-solving abilities
- Ability to work effectively in a team-oriented environment
- Experience in the outsourcing or technology industry is a plus
- Bachelor's degree in a relevant field is preferred
- Amenable to working onsite and in the night shift
Entry level
Employment TypeFull-time
Job FunctionQuality Assurance
IndustriesOutsourcing and Offshoring Consulting
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