Quality Assurance
4 weeks ago
• Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.
• Develop and implement quality assurance guidelines to improve customer service performance.
• Identify areas of improvement and provide constructive feedback to customer service representatives.
• Work closely with team leads and trainers to develop training programs based on QA findings.
• Maintain QA reports and scorecards, tracking performance trends and key metrics.
• Conduct root cause analysis of customer complaints and suggest process improvements.
• Ensure compliance with company policies, industry standards, and customer expectations.
• Provide coaching sessions to enhance agent performance and service delivery.
• Collaborate with management to develop customer service improvement strategies.
• Stay updated with industry best practices and new QA methodologies.
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Quality Assurance Lead
1 week ago
Pasig, National Capital Region, Philippines beBee Careers Full timeJob Title: Quality Assurance ManagerAbout the Role: We require an experienced Quality Assurance Manager to lead the Quality Assurance team and investigate complex cases. Key responsibilities include developing quality improvement strategies and ensuring compliance with industry standards.Key Responsibilities:Lead the Quality Assurance team in investigating...
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Quality Assurance Investigator
1 week ago
Pasig, National Capital Region, Philippines beBee Careers Full timeJob Description for Quality Assurance ManagerWe seek a qualified Quality Assurance Manager to join our team. In this role, you will be responsible for leading the Quality Assurance department and investigating escalated cases. Key qualifications include a Bachelor's degree in a relevant field, professional certification in Quality Assurance, and significant...
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Quality Assurance Manager
2 weeks ago
Pasig, National Capital Region, Philippines beBee Careers Full timeQuality Assurance Manager RoleWe are seeking a Quality Assurance Supervisor to participate in quality improvement programs and contribute to continuous process improvement.The successful candidate will oversee quality assurance functions, ensure quality results, and deliver engagements on time. They will review quality assurance policies and protocols,...
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Quality Assurance
4 weeks ago
Pasig, National Capital Region, Philippines SugarTech Inc. Full timeThe Quality Assurance Specialist plays a vital role in upholding our commitment to delivering superior software solutions that exceed client expectations.Key Responsibilities: •Develop and implement quality assurance processes: Establish and maintain a robust quality assurance framework within the organization. Define and implement quality assurance...
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Quality Assurance Specialist
1 week ago
Pasig, National Capital Region, Philippines beBee Careers Full timeQuality Assurance LeadWe are seeking a dedicated Quality Assurance Lead to oversee our Quality Assurance department and investigate escalated cases involving violations or non-compliance.This role involves developing strategies to improve quality across operations, ensuring compliance with standards and regulations.
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Quality Assurance Lead
2 weeks ago
Pasig, National Capital Region, Philippines beBee Careers Full timeAs a Quality Assurance Supervisor, you will be responsible for developing and updating necessary procedures and forms in accordance with ISO standards. This role requires strong leadership skills to plan and carry out internal audits, quality assurance activities, and risk management initiatives.The ideal candidate will have a minimum of 5 years of...
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Quality Assurance Lead
2 weeks ago
Pasig, National Capital Region, Philippines beBee Careers Full timeAs a Quality Assurance Manager, you will lead the Quality Assurance department and investigate escalated cases involving violations or non-compliance. You will develop strategies to improve quality across operations.Key Responsibilities:Lead the Quality Assurance teamInvestigate escalated casesYou will work closely with other departments to ensure that our...
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Quality Assurance Specialist
1 week ago
Pasig, National Capital Region, Philippines beBee Careers Full timeJob TitleQuality Assurance SpecialistJob SummaryWe are seeking a Quality Assurance Specialist to conduct quality assurance evaluations, analyze quality trends, and provide feedback to employees. The ideal candidate will have at least 2 years of Quality Assurance experience in the BPO industry.ResponsibilitiesConduct quality assurance evaluations (internal...
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Quality Assurance Coordinator
2 weeks ago
Pasig, National Capital Region, Philippines beBee Careers Full timeQuality Assurance Coordinator RoleAs a Quality Assurance Coordinator, you will play a vital role in ensuring the accuracy and quality of documentation. Your primary responsibilities will include reviewing OASIS documents and Plans of Care for completion and accuracy, as well as completing patient chart audits and assisting with other Quality Assurance...
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Quality Assurance Manager
2 weeks ago
Pasig, National Capital Region, Philippines beBee Careers Full timeQuality Assurance Supervisor Job Description:This position plays a crucial role in maintaining the high standard of quality within the organization.The Quality Assurance Supervisor will be responsible for developing and implementing quality assurance policies, procedures, and programs.The ideal candidate will possess a strong understanding of quality...