Current jobs related to Quality Assurance Specialist - Pasig, National Capital Region - PH Global Jet Express Inc. Call Center

  • Quality Assurance Specialist

    17 hours ago

    Pasig, National Capital Region, Philippines Stealth Monitoring Full time

    Quality Assurance Specialist - ApprenticeStealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist. Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the underlying...

  • Quality Assurance Specialist

    5 days ago

    Pasig, National Capital Region, Philippines Stealth Monitoring Full time

    Quality Assurance Specialist - ApprenticePosted: 5 days agoPay: CompetitiveLocation: Pasig/National Capital RegionEmployment Type: Full-TimeJob DescriptionReq#: 1674Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice. Stealth's Quality Assurance Specialist (QAS) is responsible for...

  • Quality Assurance Specialist

    6 days ago

    Pasig, National Capital Region, Philippines Full Potential Solutions Full time

    At Full Potential Solutions, we're seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of calls handled by our call center agents. This is an excellent opportunity for individuals who possess exceptional communication skills, attention to detail, and...

  • Quality Assurance Specialist

    1 day ago

    Pasig, National Capital Region, Philippines TaskUs Full time

    Quality Assurance Specialist | TaskUsThis role involves ensuring the highest quality of work in a fast-paced environment. As a Quality Assurance Specialist, you will be responsible for analyzing and resolving back-end issues that affect team performance and processes.Your main tasks center on being the first level of escalation in fixing problems and...

  • Quality Assurance Specialist

    6 days ago

    Pasig, National Capital Region, Philippines 51Talk Full time

    51Talk Pasig, National Capital Region, PhilippinesQuality Assurance SpecialistThe Quality Assurance (QA) Associate for Education ensures that educational programs, curricula, and teaching methods meet institutional and regulatory standards. This role involves assessing teaching quality, reviewing course materials, ensuring compliance with accreditation...

  • Senior Quality Assurance Specialist

    4 days ago

    Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full time

    Job Description:At ADDFORCE Human Resource Solutions INC, we are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance, with a focus on ensuring the highest standards of quality in our products and services.Key Responsibilities:• Develop and...

  • Quality Assurance Specialist

    4 hours ago

    Pasig, National Capital Region, Philippines SugarTech Inc. Full time

    The Quality Assurance Specialist plays a vital role in upholding our commitment to delivering superior software solutions that exceed client expectations.Key ResponsibilitiesDevelop and implement quality assurance processes, establishing a robust framework within the organization. Define and implement quality assurance policies, procedures, and standards to...

  • Quality Assurance Specialist

    1 day ago

    Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice.Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and...

  • Quality Assurance

    1 week ago

    Pasig, National Capital Region, Philippines Creditable Lending Corporation Full time

    ShareJob DescriptionEmployee Recognition and RewardsPerformance BonusDescriptionThe Quality Assurance Specialist in a lending company plays a vital role in ensuring the accuracy, efficiency, and compliance of all lending processes and operations. The primary responsibility is to monitor and evaluate the quality of services provided to clients, ensuring that...

  • Software Quality Assurance Specialist

    4 hours ago

    Pasig, National Capital Region, Philippines Hunters hub Incorporated Full time

    At Hunters Hub Incorporated, we are seeking a skilled Software Quality Assurance Specialist to join our team.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to work in software quality assurance. The ideal candidate will have a strong understanding of auditing principles, methodologies, and best...

  • Quality Assurance

    2 weeks ago

    Pasig, National Capital Region, Philippines SugarTech Inc. Full time

    The Quality Assurance Specialist plays a vital role in upholding our commitment to delivering superior software solutions that exceed client expectations.Key Responsibilities: •Develop and implement quality assurance processes: Establish and maintain a robust quality assurance framework within the organization. Define and implement quality assurance...

  • Academic Quality Assurance Specialist

    2 days ago

    Pasig, National Capital Region, Philippines 51Talk Full time

    We are looking for a highly motivated and organized individual to fill the position of Academic Quality Assurance Specialist. As a member of our quality assurance team, you will be responsible for ensuring that our educational programs, curricula, and teaching methods meet institutional and regulatory standards.The ideal candidate will have a strong...

  • Quality Assurance Specialist

    2 hours ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    As a Quality Assurance Specialist at Offshore Business Processing, you will play a pivotal role in ensuring the implementation of rigorous quality standards and compliance with industry best practices.Key ResponsibilitiesManage and execute compliance tasks and projects to guarantee adherence to relevant ISO requirements and established guidelines.Spearhead...

  • Quality Assurance Specialist

    1 day ago

    Pasig, National Capital Region, Philippines Stealth Monitoring, Inc. Full time

    About Stealth MonitoringStealth Monitoring is a leading provider of video surveillance solutions. We are committed to delivering exceptional service and support to our clients.Job DescriptionThe Quality Assurance Specialist will be responsible for investigating incidents, identifying root causes, and developing corrective actions. The successful candidate...

  • Senior Quality Assurance Specialist

    1 day ago

    Pasig, National Capital Region, Philippines AireSpring Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at AireSpring, a leading provider of Managed Connectivity, Cloud Communications, and Managed Security.The successful candidate will be responsible for ensuring that products and services meet client expectations by monitoring order processes and SOPs, enhancing...

  • Quality Assurance Professional

    1 day ago

    Pasig, National Capital Region, Philippines AireSpring Full time

    About UsAireSpring is a family-owned and operated business founded in 2001. We are a leading provider of Managed Connectivity, Cloud Communications, and Managed Security.Our company has delivered over 20 years of outstanding service to our rapidly growing base of national and global customers while growing organically and remaining debt-free.We have built a...

  • Quality Assurance Expert

    1 day ago

    Pasig, National Capital Region, Philippines AireSpring Full time

    Job DetailsAireSpring is seeking a skilled Quality Assurance Specialist to join our team.ResponsibilitiesDeveloping and implementing quality assurance proceduresMonitoring order processes and SOPsEnsuring process accuracyProviding weekly reports on resultsIdentifying and addressing work errorsRequirementsProven problem-solving and decision-making...

  • Quality Assurance Specialist Lead

    10 hours ago

    Pasig, National Capital Region, Philippines Stealth Monitoring Full time

    As a Quality Assurance Specialist at Stealth Monitoring, you will play a crucial role in ensuring the highest level of quality and service to our clients.About the RoleThis position involves investigating incidents that occur at properties monitored by our team. Root cause analysis is performed to determine the underlying issues and implement corrective...

  • Quality Assurance Director

    5 days ago

    Pasig, National Capital Region, Philippines Getz Pharma Philippines Full time

    Job SummaryGetz Pharma Philippines is seeking a highly experienced Quality Assurance Director to lead our quality assurance team. The successful candidate will be responsible for ensuring the effective implementation of our quality management system, ensuring compliance with regulatory requirements, and identifying opportunities for process improvements.The...

  • Quality Assurance Analyst

    6 days ago

    Pasig, National Capital Region, Philippines Full Potential Solutions Full time

    Quality Assurance Analyst | Spanish BilingualThis is a full-time, on-site role for a Quality Assurance Analyst | Spanish Bilingual, located in Pasig. The Quality Assurance Analyst will be responsible for ensuring the quality of calls of call center agents, including process improvement and root-cause analysis. The day-to-day tasks include, but are not...

Quality Assurance Specialist

1 week ago

Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
Job Description:

We are seeking a highly skilled Quality Assurance Specialist to join our team at PH Global Jet Express Inc. Call Center. In this role, you will be responsible for ensuring that customer interactions meet the highest standards of quality and compliance.

Your key responsibilities will include:
  • Monitoring and evaluating customer interactions (calls, chats, emails) to ensure compliance with company policies and service quality standards.
  • Developing and implementing quality assurance guidelines to improve customer service performance.
  • Identifying areas of improvement and providing constructive feedback to customer service representatives.
  • Working closely with team leads and trainers to develop training programs based on QA findings.
  • Maintaining QA reports and scorecards, tracking performance trends and key metrics.
  • Conducting root cause analysis of customer complaints and suggesting process improvements.
  • Ensuring compliance with company policies, industry standards, and customer expectations.
  • Providing coaching sessions to enhance agent performance and service delivery.
  • Collaborating with management to develop customer service improvement strategies.


This is an exciting opportunity to make a real impact on our customers' experience and contribute to the growth and success of our organization.