Call Center Operations Lead

We are currently seeking a talented Customer Service Supervisor to join our team at V-Call Center Link Inc. As a key member of our customer service department, you will be responsible for leading our team of customer service representatives to provide exceptional service experiences to our clients.Key ResponsibilitiesSupervise daily operations, manage team...

As a seasoned BPO operations expert, you will be responsible for overseeing daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Key ResponsibilitiesCollaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and...

About the RoleThis Call Center Operator position involves handling customer service matters over the phone, answering calls, and resolving issues.The successful candidate will be able to work independently and as part of a team, with a focus on delivering high-quality results.

About the RoleThe Call Center Operations Management expert will be responsible for overseeing the day-to-day operations of our contact center, ensuring that performance, culture, and overarching controls and processes are aligned with corporate objectives.This role works closely with corporate leadership and requires a high degree of initiative, sound...

As a Call Center Operations Coordinator, you will play a critical role in ensuring the smooth operation of our call center activities. Your primary responsibilities will include supervising daily operations, managing team performance, and driving process improvements to meet our quality and productivity targets.RequirementsBachelor's Degree holder (any...

Job OverviewV-Call Center Link Inc. is a dynamic BPO organization looking for a skilled Operations Supervisor to lead our team. As a key member of our operations department, you will be responsible for ensuring seamless day-to-day operations that meet our high standards of quality and customer satisfaction.ResponsibilitiesDevelop and implement effective...

Key ResponsibilitiesLead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.Responsible for coaching and developing reports on customer service processes and best practices.Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.Drive a culture of...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

The Customer Service Supervisor I position is a key role in our organization, responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The ideal candidate will have exceptional leadership skills, be highly organized, and possess a strong work ethic.Job Responsibilities:Leadership: Lead a team...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.QualificationsNo Call Center Experience RequiredWith at...

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced call center environment? If so, we invite you to apply for the Call Center Associate position at Neksjob.About the RoleAs a Call Center Associate, you will be responsible for handling customer calls, emails, and chats in a professional and courteous manner. You...

We are seeking a highly skilled English Call Center Agent to join our team. The ideal candidate will have excellent communication and language skills, as well as the ability to work in a fast-paced environment.About the CompanyStealth Monitoring is a leading provider of remote live real-time video surveillance security camera monitoring, helping businesses...

Virtual Process / Call Center Agents - Pasig 20kYour day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a...

We are currently seeking a highly experienced Call Center QA Expert to join our team. In this role, you will be responsible for ensuring the quality of our call center operations, including process improvement and root-cause analysis. Your exceptional communication skills and ability to analyze data will enable you to provide actionable insights to improve...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Our team is looking for...

Job SummaryAt Offshore Business Processing, we are committed to delivering exceptional results through continuous improvement. As a key member of our team, the Operational Excellence Lead will play a vital role in driving operational excellence across the organization.This is an exciting opportunity for a talented individual to lead and manage...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

Call Center Agent - Experience not Required - Pasig Site - 21kDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new...

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Minimum Qualifications:With at least 6 months call...