Contact Center Customer Service Role
7 days ago
This role involves working in a contact center to provide customer support and resolve inquiries. The ideal candidate will have excellent communication skills, be able to multitask, and work well in a team environment.
The key responsibilities of this position include handling inbound calls, emails, or chats from customers, providing accurate information about products and services, resolving customer complaints, and maintaining detailed records of customer interactions.
- Key Responsibilities:
- Handle inbound calls, emails, or chats from customers.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate when necessary.
- Maintain detailed records of customer interactions.
Requirements:
- High school diploma or equivalent.
- 1+ years of customer service experience, preferably in a contact center.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
Benefits:
- Competitive compensation package.
- Opportunities for career growth and development.
- Recognition and rewards for outstanding performance.
Other Information:
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Why Work with Us?
Our company values diversity, equity, and inclusion. We strive to create a workplace that is welcoming and respectful of all employees. We believe that by embracing these values, we can create a more inclusive and equitable work environment for everyone. ],
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