Customer Service Representative

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Opportunity

We are seeking enthusiastic professionals to support our inbound and outbound customer service initiatives. You will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a fantastic opportunity for individuals who are passionate about providing world-class customer experiences.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

As a member of our remote call center team, you will enjoy a dynamic and supportive work environment.

Others

Apply today to take your career to the next level

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