Customer Support Representative

2 months ago


Marikina City, National Capital Region, Philippines Orbit Teleservices Pasig-Ortigas Full time
Job Title: Customer Support Representative

Job Summary:
We are seeking highly motivated and customer-oriented individuals to fill the role of Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
Identify and assess customers' needs, inquiries, or concerns and provide accurate and appropriate solutions using provided scripts and procedures.
Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
Know the company products, services, policies, and procedures during training period to effectively address customer inquiries.

Qualifications:
At least Senior High School (SHS) graduate (Not currently enrolled)
With or without BPO/ call center experience (voice, chat, back office/ non-voice accounts) (Not currently employed)
Above average or Conversant in English communication skills
Amenable to working onsite
Bpo Experience is a plus
Good Typing Skills
Filipino Citizen, or hold relevant residence status
18 years old and above

What We Offer:
Competitive Salary
Incentives and Signing Bonuses
Recognitions & loyalty awards
OT/Holiday pay
Leave conversions
Night differential
2 days off
Choose your preferred location
HMO

How to Apply:
Further details will be discussed during the interview. Apply now

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