Administration Coordinator

1 day ago

Quezon City, National Capital Region, Philippines beBeeAdministration Full time $2,500 - $4,000
Job Overview

A proactive and detail-oriented Administration Agent is sought after to provide exceptional customer service, manage administrative duties, and support operational tasks.About the Role

The ideal candidate will be the first point of contact for clients and team members, delivering seamless communication and efficient operations. This role combines administrative duties with customer support responsibilities, ensuring prompt and professional responses to inquiries via email, phone, and live chat.

  • Customer Support:
    • Respond to customer inquiries in a timely and professional manner.
    • Assist customers with product or service-related questions, troubleshooting, and issue resolution.
    • Document and escalate customer feedback or recurring issues to relevant departments.
  • Administrative Duties:
    • Manage and organise customer data, records, and communication logs using CRM tools.
    • Prepare and maintain accurate reports, spreadsheets, and correspondence as required.
    • Assist with scheduling meetings, tracking deadlines, and coordinating internal communications.
  • Operational Support:
    • Process orders, returns, and refunds accurately and efficiently.
    • Collaborate with other departments to resolve customer concerns and optimise workflows.
    • Handle general office administration tasks such as filing, data entry, and maintaining office supplies.

Requirements

To succeed in this role, candidates must have:

  • Proven experience in customer service, administration, or a related field.
  • Strong written and verbal communication skills.
  • Excellent organisational skills with a keen eye for detail.
  • Proficiency in MS Office (Word, Excel, Outlook) and CRM software.
  • Ability to multitask and prioritise work in a fast-paced environment.
  • A customer-first attitude with problem-solving skills and empathy.

Benefits

We offer a competitive package including:

  • 13th Month Pay
  • HMO plus 1 dependent (Day 1)
  • Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity.

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