Broadband Account Growth Specialist
1 week ago
Job Summary:
Neksjob is seeking a Broadband Account Growth Specialist to join our team. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with existing broadband customers.
Main Responsibilities:
- Act as the primary point of contact for account inquiries, issues, and support.
- Identify opportunities to upsell and cross-sell broadband services and products.
- Achieve individual and team sales targets through proactive account management.
- Understand customer requirements and recommend appropriate broadband solutions.
- Conduct regular account reviews to ensure customer satisfaction and address any concerns.
- Collaborate with technical support teams to resolve customer issues and ensure service reliability.
- Provide customers with updates on service changes, upgrades, and new product offerings.
- Stay informed about industry trends, competitive offerings, and market conditions.
- Use market insights to inform client strategies and recommendations.
- Maintain accurate records of customer interactions, sales activities, and account status.
- Prepare reports on account performance, sales metrics, and customer feedback.
Requirements:
- At least HS Graduate (old curriculum) / SHS Graduate
- With or Without BPO experience
- Excellent communication skills
- Willingness to work onsite
Estimated Salary: $45,000 - $60,000 per year
About Neksjob:
Neksjob is a leading provider of broadband services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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