Broadband Account Manager Professional

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Job Summary:

Neksjob is seeking a highly skilled Broadband Account Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with existing broadband customers.

About the Role:

The ideal candidate will serve as the primary point of contact for inquiries, issues, and service requests, identifying opportunities to upsell and cross-sell broadband services. You will meet and exceed individual sales targets through proactive account management, assessing customer requirements and providing customized broadband solutions.

Key Responsibilities:

  • Develop and maintain strong relationships with existing broadband customers
  • Serve as the primary point of contact for inquiries, issues, and service requests
  • Identify opportunities to upsell and cross-sell broadband services
  • Meet and exceed individual sales targets through proactive account management
  • Assess customer requirements and provide customized broadband solutions
  • Conduct regular check-ins and account reviews to ensure customer satisfaction
  • Work closely with technical support to resolve customer issues and ensure service quality
  • Communicate updates regarding service improvements and new offerings
  • Stay updated on industry trends, competitive products, and customer preferences
  • Utilize market insights to enhance client strategies and recommendations
  • Maintain accurate records of customer interactions, account status, and sales activities
  • Prepare and present reports on account performance and customer feedback

Requirements:

  • At least HS Graduate (old curriculum) /SHS Graduate
  • Technical and Sale skills are a plus factor
  • With or Without BPO experience
  • Excellent communication skills
  • Willingsness to work onsite

Estimated Salary: $45,000 - $60,000 per year



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