Broadband Account Manager Professional
1 month ago
Job Summary:
Neksjob is seeking a highly skilled Broadband Account Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with existing broadband customers.
About the Role:
The ideal candidate will serve as the primary point of contact for inquiries, issues, and service requests, identifying opportunities to upsell and cross-sell broadband services. You will meet and exceed individual sales targets through proactive account management, assessing customer requirements and providing customized broadband solutions.
Key Responsibilities:
- Develop and maintain strong relationships with existing broadband customers
- Serve as the primary point of contact for inquiries, issues, and service requests
- Identify opportunities to upsell and cross-sell broadband services
- Meet and exceed individual sales targets through proactive account management
- Assess customer requirements and provide customized broadband solutions
- Conduct regular check-ins and account reviews to ensure customer satisfaction
- Work closely with technical support to resolve customer issues and ensure service quality
- Communicate updates regarding service improvements and new offerings
- Stay updated on industry trends, competitive products, and customer preferences
- Utilize market insights to enhance client strategies and recommendations
- Maintain accurate records of customer interactions, account status, and sales activities
- Prepare and present reports on account performance and customer feedback
Requirements:
- At least HS Graduate (old curriculum) /SHS Graduate
- Technical and Sale skills are a plus factor
- With or Without BPO experience
- Excellent communication skills
- Willingsness to work onsite
Estimated Salary: $45,000 - $60,000 per year
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