Customer Relationship Professional

4 hours ago


Cebu City, Central Visayas, Philippines NeksJob Full time

Neksjob is seeking a Customer Relationship Professional to develop and maintain strong relationships with existing broadband customers. This role requires exceptional communication skills, the ability to work onsite, and a willingness to upsell and cross-sell broadband services and products.

Key Responsibilities:
  • Act as the primary point of contact for account inquiries, issues, and support.
  • Identify opportunities to enhance customer satisfaction through proactive account management.
  • Understand customer requirements and recommend appropriate broadband solutions.
  • Conduct regular account reviews to ensure customer needs are met and address any concerns.
  • Collaborate with technical support teams to resolve customer issues and ensure service reliability.

The ideal candidate will possess at least a high school diploma or equivalent, with or without BPO experience. They will also have excellent communication skills and be willing to work onsite. In addition to developing and maintaining customer relationships, this role will involve preparing reports on account performance, sales metrics, and customer feedback.

Required Skills and Qualifications:
  • High school diploma or equivalent required.
  • BPO experience preferred but not necessary.
  • Excellent communication skills essential.
  • Willingness to work onsite required.

Neksjob offers a dynamic work environment that prioritizes customer satisfaction and employee growth. As a Customer Relationship Professional, you will play a vital role in shaping our company's success by delivering exceptional customer experiences.



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