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Customer Service Advocate

1 week ago

Cebu City, Central Visayas, Philippines Ascendion Full time

Job Description:

We are seeking a highly skilled Customer Service Advocate to join our team at Ascendion.

The ideal candidate will possess excellent communication skills and be able to effectively handle customer inquiries, incidents, and service requests in a professional and courteous manner.

Key Responsibilities:

  • Demonstrate a willingness to take ownership of each call by acknowledging the customer's concern.
  • Communicate with customers in a clear and concise manner, avoiding technical jargon and terminologies.
  • Gather information from customers through probing questions to analyze symptoms and identify underlying problems.
  • Assess the impact and urgency of each incident on the customer and the business, providing a realistic estimate of resolution time.
  • Escalate tickets to the appropriate support team, ensuring seamless handoffs and accurate logging of customer information.
  • Provide enough details about the customer's issue to enable Level 2 support teams to begin working on resolutions promptly.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proven problem-solving skills and analytical thinking.
  • Excellent time management and organizational skills.