Senior Consumer Advocate

5 days ago


Cebu City, Central Visayas, Philippines OfficePartners360 Full time
Job Overview

We are seeking a skilled Senior Consumer Advocate to join our team at OfficePartners360.

This role involves addressing and resolving email inquiries from users, focusing on issues related to cashback discrepancies, missing rewards, and general account concerns.

  • Investigate and resolve consumer complaints in a timely manner.
  • Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
  • Manage workflows related to problem investigation, solution implementation, and user education.
Key Responsibilities
  • Analyze complex customer issues and develop effective solutions.
  • Maintain open communication with consumers to ensure resolution and satisfaction.
  • Work collaboratively with internal teams to improve the overall customer experience.

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