Customer Experience Advocate
3 days ago
We are seeking a highly skilled CUSTOMER EXPERIENCE ADVOCATE to join our team at Infinity Outsourcing Services. As a Customer Experience Advocate, you will play a crucial role in providing exceptional customer service and technical support to our clients.
The successful candidate will be responsible for:
- Providing Exceptional Customer Service
- Assist Field Technicians in repairs and maintenance of equipment
- Perform daily tasks, including reviewing pre-assigned areas, taking additional service requests, and securing transportation allowance
- Communicate with dealers/account representatives regarding service inquiries and concerns
- Conduct actual repairs of defective units at dealer and/or account locations
- Test, observe, and properly endorse serviced units
- Prepare proper documentation of service transactions
Key Responsibilities
- Support Field Technicians in monitoring the status of service requests
- Provide weekly and monthly reports to contracted Technical Services Coordinator and Trainer
- Participate in process, campaigns, and programs implementations
Requirements
- High school diploma or equivalent required
- Minimum 1 year experience in a technical support role
- Excellent communication and problem-solving skills
- Able to work independently and as part of a team
Benefits
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a dynamic and growing company
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