Customer Escalation Services Coordinator

Technical Escalation Coordinator:Dynamix is seeking a highly skilled Technical Escalation Coordinator to join our team. In this role, you will be responsible for coordinating the escalation process for any support issue, ensuring timely resolution and collaboration with teams to address complex issues.Key Responsibilities:Ticket Management: Efficiently...

As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your profileKey...

Your missionAs a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your...

Job SummaryThe Escalation Manager will play a critical role in CallTek's support team, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).Main...

ResponsibilitiesAct as the first point of escalation for Intraday Analysts in regards to Service Level (SL) misses and Operational challengesProvide input to the WFM team on conceptualizing intraday reports that drive efficiency and improve Operations performanceTrain and conduct knowledge transfer sessions for new WFM members on tools and processesGenerate...

Job DescriptionWe are seeking a skilled IT Escalation Manager to join our team at Dynamixcloud. As a Service Desk Escalation Lead, you will be responsible for overseeing the escalation process and ensuring timely resolution of support issues.The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and...

Job DescriptionWe design, build and deliver end-to-end customer experience (CX) solutions for leading brands worldwide. Our global footprint enables us to provide flexible solutions that cater to diverse cultural nuances.The main purpose of this role is to streamline escalations between Majorel and clients. You will be responsible for supporting frontline...

About the RoleThe Escalation Manager will be responsible for managing and resolving escalated customer issues at CallTek. This includes acting as the primary point of contact for escalated customer issues, monitoring and managing the escalation process, and communicating escalation progress and outcomes to stakeholders.Key ResponsibilitiesAct as the primary...

About the Role:Dynamix is seeking a highly skilled Support Escalation Manager to oversee the escalation process for any support issue. As a key member of our team, you will be responsible for managing and prioritizing tickets, ensuring timely resolution, and collaborating with teams to address complex issues.Key Responsibilities:Ticket Management:...

Escalation Manager Job DescriptionThe Escalation Manager is a critical member of CallTek's support team, responsible for managing and resolving escalated customer issues. This includes acting as the primary point of contact for escalated customer issues, monitoring and managing the escalation process, and communicating escalation progress and outcomes to...

CallTek Cebu, Central Visayas, PhilippinesThe Sr ISP Escalation Specialist is responsible for managing the resolution of internet service issues on behalf of our customers. This role involves working closely with various Internet Service Providers (ISPs) to address outages or connectivity issues identified through monitoring systems or reported by customers....

Tahche Outsourcing Services Inc. Cebu, Central Visayas, Philippines3 days ago Be among the first 25 applicantsOur US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail...

Job TitleWe are seeking a highly skilled Incident Resolution Expert to join our team at Dynamixcloud. As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue.The ideal candidate will have strong analytical and problem-solving skills, excellent communication abilities, and leadership...

Neksjob Philippines is seeking a dynamic and experienced Operations Supervisor to lead a team within our Customer Service function, specializing in post-sale technical and non-technical support.This role is ideal for candidates with a strong background in Insurance, Banking, or Financial Services and a passion for delivering exceptional customer experiences....

Company OverviewWe are OP360, a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional customer experiences through our team of skilled professionals. Job DescriptionWe are seeking a highly motivated Technical Escalation Specialist to join our team. As a key member of our support team, you will be responsible for...

ResponsibilitiesHandle customer inquiries via calls, emails, or chatsTroubleshoot a variety of technical issuesProvide clear step-by-step assistanceIdentify root causes of problems using diagnostic toolsDocument and track technical issuesEscalate complex problems to higher-level supportOffer expert product guidance and usage tipsStay updated on product...

**Job Description**XtendOps seeks an experienced Frontline Customer Service Representative to join our team. As the primary point of contact for customers, this role demands strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.The successful candidate will be responsible for responding to customer...

At JobsYours, we value our customers and are looking for a skilled Customer Service Representative to join our team. In this role, you will be responsible for managing customer queries and complaints, processing orders, and providing exceptional customer service.Job Description:You will be the primary point of contact for customers, responding to their...

**Job Overview**TASQ Staffing Solutions is seeking a seasoned Deputy Manager to join our team in Cebu. This role is responsible for leading a customer service team and ensuring exceptional service delivery.**Key Responsibilities:**Maintain various matrices defined by the clientIndependently handle customer care issues & service problems, coordinate...

Qualifications: At least High School graduate/College Level are welcome to applywith at least 1 year of experience in BPO IndustryWilling to work in Cebu IT ParkCan start immediatelyDuties: Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and...