Sales Growth Manager

7 days ago

Sorsogon, Bicol, Philippines beBeeStrategic Full time $468,000 - $504,000
About Us

We're a modern outsourcing platform connecting SMBs to high-quality remote workers. As a New Gen Account Lead, you'll be at the forefront of revolutionizing virtual assistance services.

This role puts you in the driver's seat of client and team success, where you'll lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.

  • Lead engaging video calls with international clients, ensuring seamless communication and relationship building.
  • Guide new clients and assistants through smooth onboarding experiences, setting them up for long-term success.
  • Handle support matters with a solutions-first approach, delivering timely resolutions and maintaining client satisfaction.
  • Turn client feedback into actionable improvements, driving growth and innovation within the organization.
  • Build strong, lasting client relationships through proactive communication, fostering trust and loyalty.
  • Coach assistants to deliver exceptional services, leveraging their strengths and addressing areas for improvement.
  • Create personalized growth plans for team members, empowering them to reach their full potential.
  • Foster a culture of knowledge sharing and innovation, promoting collaboration and continuous learning.
  • Track and celebrate performance wins, recognizing individual achievements and team successes.
  • Turn challenges into learning opportunities, developing resilience and adaptability within the team.
  • Test-drive new features in our proprietary software, providing valuable feedback for product enhancement.
  • Provide strategic feedback for product enhancement, informing development decisions and driving business outcomes.
  • Create and optimize standard operating procedures, streamlining processes and improving efficiency.
  • Pioneer new ways of delivering value to clients, staying ahead of the curve in the rapidly evolving outsourcing landscape.
Requirements
  • Excellent English communication skills (written and verbal) - essential for collaborating with global teams daily.
  • A minimum of 1-2 years leadership experience, with a proven track record of success.
  • 1-2 years of account management or client experience, with a focus on building strong relationships and driving results.
  • A tech-savvy mindset with quick learning abilities, able to adapt to new tools and technologies.
  • Natural talent for building relationships through video calls, with a strong emphasis on emotional intelligence and empathy.
  • An outcome-driven mindset, with a focus on delivering results and exceeding expectations.

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