Help Desk Specialist

18 hours ago

Iloilo City, Western Visayas, Philippines beBeeProblemSolver Full time $5 - $10
Customer Service Professional

We are seeking a reliable and customer-focused professional to deliver exceptional service to clients.

As the key point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this role is ideal for you.

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy.
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary.
  • Maintain and update customer support records, including case notes and resolution status.
  • Provide product or service information, ensuring customers have a clear understanding of offerings.
  • Collaborate with teams to improve support processes and customer experience.
Requirements

The following qualifications are essential:

  • Proven experience in customer service or support roles.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Excellent verbal and written communication skills.
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
  • Ability to work independently, manage time effectively, and meet service-level expectations.
Why This Role Matters
  • You'll play a vital role in enhancing customer satisfaction and loyalty.
  • You'll enjoy flexible work arrangements with opportunities for career growth.
  • You'll have the chance to work with a variety of clients across different industries.

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