Help Desk Specialist

17 hours ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱21,500 - ₱24,998
Job Role

A technical support professional provides expert assistance to customers with hardware, software, and connectivity issues.

Key Responsibilities

The ideal candidate will have a strong analytical and problem-solving skillset, excellent communication and customer service abilities, and basic understanding of computer systems and troubleshooting.

  • Troubleshoot problems and guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
  • Maintain high customer satisfaction through effective communication.

Previous experience in a similar role is an advantage, but not required. Comprehensive training is provided to ensure team members are equipped to deliver exceptional support to clients.

Requirements

This position demands a high level of attention to detail, patience, and ability to work under pressure. The successful candidate will be self-motivated, organized, and able to prioritize tasks effectively.

We foster a positive and supportive work environment for all employees. If you are a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply.


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