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Customer Service Representative Team Lead
3 weeks ago
Neksjob is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.
Job SummaryWe are seeking an experienced Customer Service Representative Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives, ensuring that they have the necessary skills and knowledge to provide excellent service to our clients' customers.
Responsibilities- Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and feedback to ensure they meet performance expectations.
- Quality Assurance: Monitor and evaluate the quality of service provided by your team, identifying areas for improvement and implementing changes as needed.
- Customer Engagement: Foster positive relationships with clients and their customers, ensuring that their needs are met and exceeded.
To be successful in this role, you will need:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Leadership Experience: At least 2 years of experience in a leadership or supervisory role, with a proven track record of success.
- Customer Service Knowledge: In-depth knowledge of customer service principles, practices, and procedures.
- Technical Skills: Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
We offer a competitive salary and benefits package, including:
- Salary: $25,000 - $35,000 per year, depending on experience.
- Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
