Customer Experience Strategist

3 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

At Sutherland, we're seeking a seasoned professional to lead our customer success team. As Customer Experience Strategist, you will be responsible for driving value for our clients by being an expert on best practices in change management.

The ideal candidate will have experience in customer success management, a deep understanding of the cloud communication and collaboration space, and strong leadership skills.

Key Responsibilities:
  • Develop and implement strategies to improve client satisfaction and retention rates
  • Manage a high-performing team of customer success representatives
  • Drive alignment with internal teams to promote a unified approach to client success
  • Monitor and communicate key metrics to the team to promote transparency and drive behaviors


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