Customer Experience Specialist Director

2 days ago


Taguig, National Capital Region, Philippines Neksjob Full time
Neksjob Job Posting: Customer Experience Specialist Director

We're seeking a highly skilled and experienced professional to fill the role of Customer Experience Specialist Director. This is a unique opportunity to join a dynamic team at Neksjob and contribute to the development of innovative solutions that drive customer satisfaction and loyalty.

About the Position
The successful candidate will have a strong background in quality assurance and customer service, with experience leading teams and developing quality assurance projects. They will also possess excellent communication and leadership skills, with the ability to collaborate effectively with cross-functional teams.

Responsibilities
- Develop and implement quality assurance strategies that align with business objectives.
- Lead and participate in the development of new quality assurance projects and initiatives.
- Coordinate daily operations and oversee the implementation of short- to medium-term activities within the quality assurance team.
- Manage a mixed team of Specialists and Support staff, ensuring their professional development and alignment with departmental goals.
- Contribute to the development and refinement of policies, processes, and standards related to quality assurance.

Requirements
- Advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards.
- Proven ability to lead and participate in the development of new solutions and quality assurance projects.
- Strong capability to provide guidance, share best practices, and manage team performance.
- Experience in coordinating and overseeing daily operations within a team.
- Ability to contribute to and make decisions regarding policy, process, and standard development.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work onsite with a shifting schedule.

Benefits
Neksjob offers a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a collaborative work environment.

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