Customer Experience Lead

3 days ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

Neksjob Corporation is hiring a Customer Experience Lead to ensure the quality of customer interactions across multiple channels.

The ideal candidate will have strong knowledge and experience in quality assurance, with a focus on providing exceptional customer experiences.

Key Responsibilities:

  • Monitor and evaluate the quality of customer interactions across multiple channels.
  • Develop and implement quality assurance processes to ensure compliance with established standards.
  • Collaborate with team members to achieve high-quality customer experiences.

Qualifications:

  • Advanced knowledge and experience in quality assurance.
  • Proven ability to lead and participate in the development of new solutions and quality assurance projects.
  • Excellent communication and leadership skills.


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