Ecommerce Customer Success Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerFocus Full time $50,000 - $70,000
Job Overview

This is an exciting opportunity to join our team as a Merchant Support Specialist. We are looking for a highly skilled and customer-focused individual to provide exceptional support to our e-commerce clients.

The ideal candidate will have proven experience in merchant support, customer support, or a related role, with excellent communication and problem-solving skills. They will be comfortable wearing many hats and juggling priorities, with the ability to multitask, stay organized, and manage time effectively.

We are committed to being a customer-first organization, where our success is driven by the caliber of people we bring on board. Our values include putting customers first, being helpful, striving for excellence, building and developing a diverse team, and having a perspective.

In this role, you will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience. You will troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.

As a key member of our team, you will become a product expert so you can answer questions quickly and accurately, manage 20–30 open customer conversations at a time, own follow-ups, and ensure all tickets are resolved in a timely manner.

Key Responsibilities
  • Deliver a best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert to answer questions quickly and accurately
  • Manage multiple customer conversations simultaneously
  • Ensure timely resolution of customer issues
Qualifications
  • Proven experience in merchant support, customer support, or a related role
  • Excellent communication and problem-solving skills
  • Ability to multitask, stay organized, and manage time effectively
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Culture & Values

At our organization, we live by these values:

  • Put customers first — Be honest and transparent. Always act in the customer's best interest.
  • Be helpful — Support teammates, customers, and partners with generosity and kindness.
  • Strive for excellence — Commit to being world-class at what you do.
  • Build and develop a diverse team — Hire the best, and invest in feedback and growth.
  • Have a perspective — Speak up when you disagree. Everyone is responsible for making us better.
What We Offer
  • Competitive salary package
  • Flexible vacation and PTO

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