
Ecommerce Customer Service Representative
1 week ago
We are seeking a skilled Customer Support Specialist to deliver exceptional support to our clients in the ecommerce industry.
This role involves providing prompt, high-quality responses to customer inquiries, understanding each customer's unique needs and offering personalized and insightful support.
Key Responsibilities:- Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
- Open and monitor tickets, escalating internally as needed
- Understand customer context to offer relevant and strategic support
- Provide guidance on conversion rate optimization best practices with support from experts
- Excellent English communication skills: verbal, written, and reading (MUST)
- 4+ years of experience in customer support (preferably in SaaS, eCommerce, or tech) (MUST)
- 3+ years of hands-on experience with ecommerce platforms (ADVANTAGE)
- Experience with CRM/ticketing systems (ADVANTAGE)
- Familiarity with conversion rate optimization best practices
- Team player in a fast-paced startup environment
- Proactive, customer-first mindset with curiosity to understand the customer's business
- Ability to problem-solve and provide thoughtful and accurate responses
Full-time, work-from-home. 8 hours per day, 5 days a week.
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