
Frontline Contact Center Specialist
1 week ago
Customer Service Representative Job Summary
">We are seeking a friendly and reliable Customer Service Representative to support our clients in a contact center. The ideal candidate will handle customer inquiries, resolve issues, and ensure a smooth and satisfying customer experience.
">About the Role
">- ">
- Resolve customer complaints and escalate when necessary">
- Maintain detailed records of customer interactions">
- Follow company procedures and compliance guidelines">
- Meet performance goals related to quality, efficiency, and customer satisfaction">
Requirements
">- ">
- Be 18 years or older">
- Have a high school diploma or equivalent">
- Have at least 1 year of customer service experience, preferably in a contact center">
- Have strong communication and interpersonal skills">
- Be able to multitask and work in a fast-paced environment">
- Familiarity with CRM systems and call center tools">
- Fluency in English and Spanish">
Benefits
">- ">
- HMO, Medical and Dental coverage">
- Free meal during training">
- Career growth and learning opportunities">
- Allowances for rice, clothing, laundry, and meal">
- Performance and loyalty bonuses">
- Frequent disinfection and fogging of workplace">
- Opportunities for growth and promotion">
- Employee shuttle services">
- Company retreats and off-site events">
- Plus, more in-office rewards, raffles, recognition gifts, and treats">
Physical Requirements
">This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
">Reasonable Accommodation
">Consistent with the Americans with Disabilities Act (ADA), it is the policy of the organization to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
">Diversity and Equality
">The organization maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
">About Us
">We help customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
">Contact Us
">Please submit your application through our website. We look forward to hearing from you
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