
IT Knowledge Strategist
1 week ago
The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem.
This role requires deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure.
Key responsibilities include leading and managing the knowledge management function, ensuring the knowledge base is up to date, accessible, and effectively utilized. Additionally, the successful candidate will define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
Requirements:
- A minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
- At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
- Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
- Demonstrated experience in technical writing, editing, and content quality assurance.
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